Wait, What Do You Do?

Rocket Lab is a leading mobile ad-tech company that empowers app marketers to acquire and retain high-quality users through our technology that accelerates growth across the entire customer life cycle, focusing on lifetime value. We are looking for a Customer Growth Analyst who is passionate about building strong client relationships and driving measurable growth across the customer lifecycle. This role is offered as a temporary substitution contract ("contrato de interinidad") to cover a maternity leave, in line with Spanish employment regulations. The contract will remain active until the substituted employee returns to their position (expected duration: approximately 4-6 months). As a Customer Growth Analyst, you will be responsible for: Client Management <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build strong, long-lasting relationships with clients, understanding their business needs and objectives.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the onboarding process for new clients.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead meetings to review performance and identify growth opportunities.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Oversee billing processes, ensuring accurate invoicing and promptly resolving concerns.</li> </ul> Retention, Upselling & Renewals <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop and implement proactive retention strategies to reduce churn and increase loyalty.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Identify upselling opportunities and execute renewal plans, aligning budgets with clients for upcoming months.</li> </ul> Strategy & Market Research <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Stay on top of digital marketing and mobile app trends to inform strategic planning.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Conduct market research to bring clients industry best practices and innovative solutions.</li> </ul> Team Collaboration <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate with cross-functional teams on user retention and acquisition strategies.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Prepare performance reports and address client concerns quickly.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work with Sales to align acquisition strategies and with Operations to review KPIs.</li> </ul> Competencies needed: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">3+ years of experience in Account Management positions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">At least 1 year of experience in the Mobile Advertising industry</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong communication and negotiation skills</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Goal-driven mindset</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent organizational and time-management skills, with the ability to work independently but also to collaborate and participate as a team player</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Fluent in English is a must</li> </ul> We offer: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Flexible hours</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work Balance Philosophy</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Great work environment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Health insurance</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Flexible benefits to enjoy every month</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Potential for this role to evolve into a permanent position, depending on business needs </li> </ul> We look forward to seeing you soon in our team!

Customer Growth Analyst EMEA