Customer Onboarding Analyst

<div class="p-workspace__primary_view_body"> <div class="p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar" data-qa="message_pane"> <div> <div id="message-list"> <div id="message-list" class="c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade"> <div class="c-scrollbar__hider" data-qa="slack_kit_scrollbar"> <div class="c-scrollbar__child"> <div class="c-virtual_list__scroll_container" data-qa="slack_kit_list"> <div id="message-list_1764867812.089889" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="1764867812.089889"> <div class="c-message_kit__background p-message_pane_message__message c-message_kit__message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <div class="c-message_kit__hover" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--above"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">We’re looking for a <strong data-stringify-type="bold">Customer Onboarding Analyst&nbsp;- Tech</strong>&nbsp;to join our team at&nbsp;<strong data-stringify-type="bold">Blip</strong>! <br><br>In this role, you’ll guide new customers through every step of their onboarding journey — from platform access and configuration to training, activation, and removing any roadblocks along the way.<br>Your mission is simple:&nbsp;<strong data-stringify-type="bold">ensure our customers achieve the goals that motivated them to choose our solution</strong>. You’ll work closely with multiple teams across the company to help customers adopt and fully understand the Blip platform.<br>At Blip, we are committed to building an inclusive environment.&nbsp;<strong data-stringify-type="bold">All of our positions are open to people with disabilities</strong>, and we strongly encourage you to apply.</div> <div class="p-rich_text_section">&nbsp;</div> <div class="p-rich_text_section"><br><strong data-stringify-type="bold">What You'll Do</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Align customer goals with their use of Blip and guide them throughout the onboarding process.</li> <li data-stringify-indent="0" data-stringify-border="0">Collaborate with internal teams to identify and remove blockers in the customer journey.</li> <li data-stringify-indent="0" data-stringify-border="0">Document customer projects to ensure clear and smooth internal handoffs.</li> <li data-stringify-indent="0" data-stringify-border="0">Manage onboarding timelines and deliver all project milestones on schedule.</li> <li data-stringify-indent="0" data-stringify-border="0">Activate communication channels based on the project’s needs.</li> <li data-stringify-indent="0" data-stringify-border="0">Deliver training sessions on the Blip platform.</li> <li data-stringify-indent="0" data-stringify-border="0">Review and improve processes and documentation within the area.</li> <li data-stringify-indent="0" data-stringify-border="0">Map workflows, customer pain points, and opportunities for improvement.</li> <li data-stringify-indent="0" data-stringify-border="0">Lead internal initiatives and experiments to enhance customer experience.</li> <li data-stringify-indent="0" data-stringify-border="0">Manage your customer portfolio effectively, ensuring on-time project delivery and high satisfaction levels.</li> <li data-stringify-indent="0" data-stringify-border="0">Create materials to help customers better understand and use the platform.</li> <li data-stringify-indent="0" data-stringify-border="0">Act as the voice of the customer, sharing relevant technical or relational challenges internally.</li> <li data-stringify-indent="0" data-stringify-border="0">Collect continuous customer feedback and share insights with internal teams.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold"><br>What We’re Looking For</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Fluent in&nbsp;<strong data-stringify-type="bold">English or Spanish</strong>&nbsp;to conduct customer calls.</li> <li data-stringify-indent="0" data-stringify-border="0">Proven experience in&nbsp;<strong data-stringify-type="bold">customer onboarding</strong>&nbsp;within a technology company.</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of key&nbsp;<strong data-stringify-type="bold">onboarding and Customer Success metrics</strong>.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience with tools such as&nbsp;<strong data-stringify-type="bold">HubSpot</strong>&nbsp;and&nbsp;<strong data-stringify-type="bold">Power BI</strong>.</li> <li data-stringify-indent="0" data-stringify-border="0">Strong creative problem-solving skills.</li> <li data-stringify-indent="0" data-stringify-border="0">Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences.</li> <li data-stringify-indent="0" data-stringify-border="0">Data-driven decision-making.</li> <li data-stringify-indent="0" data-stringify-border="0">Strong time management and prioritization skills.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience in&nbsp;<strong data-stringify-type="bold">crisis management</strong>&nbsp;and negotiation.</li> <li data-stringify-indent="0" data-stringify-border="0">Proactivity, ownership, and strong interpersonal skills.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience in&nbsp;<strong data-stringify-type="bold">project management</strong>.</li> <li data-stringify-indent="0" data-stringify-border="0">Ability to quickly adapt to new technologies and learn fast.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold"><br>Nice to Have</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Experience using the&nbsp;<strong data-stringify-type="bold">Blip platform</strong>&nbsp;— through previous projects, certifications, or courses.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience with&nbsp;<strong data-stringify-type="bold">agile project management</strong>&nbsp;methodologies.</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="message-list_bottomSpacer" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="bottomSpacer"></div> </div> </div> </div> <div class="c-scrollbar__track">&nbsp;</div> </div> </div> </div> <div class="resize-triggers"> <div class="expand-trigger">&nbsp;</div> </div> </div> </div> <div class="workspace__primary_view_footer p-workspace__primary_view_footer--float"> <div class="p-message_pane_input" data-qa="message_input_container">&nbsp;</div> </div>