> job detail
M
👽Other
Customer Operations & Insight Analyst
Mountainwarehouse · London, Westminster, Remote
// classified as
Other (Adjacent or hard to classify.)
posted
1d ago
location
London, Westminster, Remote
languages
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tools
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> description
The Customer Operations & Insight Analyst is responsible for turning Customer Care operational, customer and workforce data into accurate reporting, clear insight and practical recommendations that improve decision-making, service performance and operational efficiency.
The role combines reporting, data analysis, workforce planning, scheduling support, root cause analysis and continuous improvement. It will extract, consolidate and maintain data from multiple systems, develop Power BI dashboards and automated reporting, and provide analysis that helps leaders understand demand, capacity, customer behaviour, productivity, service risk and improvement opportunities.
The role combines reporting, data analysis, workforce planning, scheduling support, root cause analysis and continuous improvement. It will extract, consolidate and maintain data from multiple systems, develop Power BI dashboards and automated reporting, and provide analysis that helps leaders understand demand, capacity, customer behaviour, productivity, service risk and improvement opportunities.