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Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

140+ years serving healthcare
Over 14,000 teammates worldwide
Serving healthcare partners in 80 countries
Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
40+ distribution centers
Portfolio of 300 propriety and branded product offerings
1,000 branded medical product suppliers
4,000 healthcare partners served

Benefits

Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Customer Resiliency Analyst (Open)

Job Description

The anticipated salary range for this position is $65,000. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Position Summary: This role is responsible for providing analytical support to ensure the health and availability of items for all customers at a specified/assigned Distribution Center. The primary focus is on identifying potential service disruptions due to item availability and working cross-functionally to mitigate these risks. This role collaborates with internal teams to define and follow processes that enhance customer experience and operational efficiency. Additionally, the analyst will contribute to continuous process improvement initiatives and help ensure that operations are organized, professional, and effective.

Responsibilities:

· Monitor Item Availability: Proactively track item health and product availability at the DC level and identify risks affecting customer service at the Distribution Center.

· Organize and facilitate cross-functional Collaborations with Customer-Facing Teams and inventory and supply Planning teams to adjust forecasts and place purchase orders as needed.

· Develop Product Movement Processes: Assist in creating processes for efficiently moving products within the Distribution Center to meet customer expectations.

· Communicate Solutions for At-Risk Items: Collaborate with Customer Advocates and Account Executives to propose solutions for at-risk items using the Guardian IHR system.

· Analyze Data for Improvement: Review data and reports to identify areas for improvement, compliance issues, and training needs.

· Facilitate Process Improvements: Regularly meet with internal partners to address process enhancements and resolve root causes of issues.

· Manage At-Risk Items and Substitutes: Proactively manage at-risk items and monitor inventory for substitutes, ensuring customer needs are met.

· Build Strong Relationships: Maintain strong partnerships with internal partners and participate in training sessions to stay updated on best practices.

EDUCATION & EXPERIENCE

· Bachelor’s degree or equivalent preferred.

· 3 or more years of relevant experience (customer service, contracts, inventory, etc.)

KNOWLEDGE, SKILLS, & ABILITIES

· Good interpersonal skills

· Strong verbal and written communication skills

· Solid planning and organizational skills

· Ability to work independently and as part of a team

· Ability to independently seek issue resolution.

· Strong follow-up skills

· PC/Systems skills & knowledge: MS Word & Excel & Access

· Customer service oriented

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.