Wait, What Do You Do?

Req Id: 431407 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Summary</H2> </div><div>Bell Canada is seeking a Data Centre Manager to oversee day-to-day operations of mission‑critical Data Centres, supporting high availability, reliability, safety, and compliance. This role is responsible for coordinating site operations, supporting on-site/remote staff and vendors, managing incident response and change activities, and partnering with Facilities, Network, Security, and external service providers to maintain stable 24/7 operations. The role requires strong operational judgment, customer focus, and the ability to work effectively across teams to meet service level, audit, and regulatory requirements.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Responsibilities</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif">Manage day-to-day operations of assigned Data Centre sites, including both local and remotely supported locations, ensuring safe, reliable, and efficient service delivery.</li> <li style="font-family:arial, helvetica, sans-serif">Lead and support Data Centre operations staff, including scheduling, coaching, performance management, training, and on-call participation.</li> <li style="font-family:arial, helvetica, sans-serif">Coordinate operational activities across multiple sites, ensuring consistent execution of processes, standards, reporting, and escalation procedures.</li> <li style="font-family:arial, helvetica, sans-serif">Serve as the primary operational escalation point for site incidents, coordinating response, recovery activities, communications, and post-incident reviews.</li> <li style="font-family:arial, helvetica, sans-serif">Partner with Facilities, Network, Security, and external vendors to maintain the availability and reliability of critical infrastructure, including power, cooling, fire protection, and physical security systems.</li> <li style="font-family:arial, helvetica, sans-serif">Support change management activities by reviewing, approving, and overseeing maintenance, MOP, SOP, and EOP execution while ensuring adherence to operational and safety requirements.</li> <li style="font-family:arial, helvetica, sans-serif">Monitor site capacity across power, cooling, and space, and coordinate customer installations, equipment deployments, moves, adds, and changes.</li> <li style="font-family:arial, helvetica, sans-serif">Support customer onboarding, readiness activities, site tours, and ongoing operational relationships to ensure a positive customer experience.</li> <li style="font-family:arial, helvetica, sans-serif">Ensure compliance with corporate policies, operational standards, security requirements, and audit controls, while supporting remediation and continuous improvement initiatives.</li> <li style="font-family:arial, helvetica, sans-serif">Monitor operational performance metrics, site health indicators, and service levels, driving corrective actions and process improvements where required.</li> <li style="font-family:arial, helvetica, sans-serif">Coordinate third-party vendors and contractors performing maintenance, inspections, repairs, and commissioning activities within assigned sites.</li> <li style="font-family:arial, helvetica, sans-serif">Support business continuity, emergency response, and operational readiness programs to maintain resilience across assigned Data Centre locations.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Critical Qualifications</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif">Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience.</li> <li style="font-family:arial, helvetica, sans-serif">5+ years of experience in Data Centre, mission-critical facilities, telecommunications, or related operational environments.</li> <li style="font-family:arial, helvetica, sans-serif">Experience leading operational teams, including scheduling, coaching, performance management, and on-call support.</li> <li style="font-family:arial, helvetica, sans-serif">Experience managing or coordinating operations across multiple sites, including remote oversight of staff, vendors, and contractors.</li> <li style="font-family:arial, helvetica, sans-serif">Strong understanding of Data Centre infrastructure, including power, cooling, UPS, generators, fire protection, and physical security systems.</li> <li style="font-family:arial, helvetica, sans-serif">Experience supporting incident management, operational escalations, service restoration, and change management activities in a 24x7 environment.</li> <li style="font-family:arial, helvetica, sans-serif">Experience with MOPs, SOPs, risk assessment, and operational governance processes.</li> <li style="font-family:arial, helvetica, sans-serif">Knowledge of capacity management across power, cooling, and space, including customer installations and equipment deployments.</li> <li style="font-family:arial, helvetica, sans-serif">Familiarity with DCIM, monitoring, ticketing, and operational reporting tools.</li> <li style="font-family:arial, helvetica, sans-serif">Strong communication, problem-solving, and customer relationship management skills.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Preferred Qualifications</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif">Strong leadership, communication, and team-building skills.</li> <li style="font-family:arial, helvetica, sans-serif">Ability to manage multiple priorities and respond effectively in a 24x7 operational environment.</li> <li style="font-family:arial, helvetica, sans-serif">Experience supporting operations across multiple Data Centre locations, including remote oversight of staff and vendors.</li> <li style="font-family:arial, helvetica, sans-serif">Strong analytical and problem-solving skills with a focus on operational excellence and continuous improvement.</li> <li style="font-family:arial, helvetica, sans-serif">Familiarity with Data Centre industry standards, operational KPIs, and best practices.</li> <li style="font-family:arial, helvetica, sans-serif">Experience using DCIM, monitoring, ticketing, and capacity management tools.</li> <li style="font-family:arial, helvetica, sans-serif">Exposure to colocation, AI, HPC, or GPU environments is an asset.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Requirements</H2> </div><div></div></div></div> Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Management Job Status: Regular - Full Time Job Location: Canada : New Brunswick : Saint John || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton Work Arrangement: Hybrid Application Deadline: 07/23/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or <a style="color:#0563c1;text-decoration:underline" href="mailto:recruitment@bell.ca">recruitment@bell.ca</a> to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the <a title="" href="https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce" target="_blank" rel="noopener">Accessibility feedback form</a> or visit our <a title="" href="https://www.bce.ca/Accessibility_services" target="_blank" rel="noopener">Accessibility page</a> for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (<a style="color:#0563c1;text-decoration:underline" href="https://www.phenom.com/talent-acquisition">see Phenom for details</a>) to learn more about how we collect, use, and disclose your personal information. Created: Canada, NB, Saint John Bell, one of <a href="https://reviews.canadastop100.com/top-employer-bell?lang=en" target="_blank" rel="noopener">Canada's Top 100 Employers.</a>

Data Centre Manager (Saint John, NB, CA)