Wait, What Do You Do?

Job Description

What You Get to Do:

Are you detail-oriented and thrive in a fast-paced environment? We’re looking for a Data Entry Specialist who enjoys keeping things accurate, organized, and running smoothly behind the scenes. In this role, you’ll play a key part in ensuring orders are entered correctly, supporting our same-day shipping goals, and helping deliver a great customer experience. You’ll work closely with multiple teams across the company, solve problems as they arise, and help keep operations moving efficiently. If you enjoy working with data, collaborating with others, and making an impact through accuracy and organization, we’d love to hear from you. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

Challege Yourself - The Specifics:

Performs order entry according to standard operating procedures and the company’s same-day shipping goals
Responds to customers promptly via phone and email
Documents conversations concisely with enough detail for others to understand upon review
Effectively responds to and prioritizes multiple requests for service from customers and colleagues
Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, and other departments as directed by the Leadership Team
Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products ship on time and accurately
Proactively communicates issues to management and follows established order management processes
Assists in developing workflow improvements, including process enhancements
Appropriately escalates more complex or sensitive customer issues to the Leadership Team

Qualifications

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education, training, and experience preferred
Minimum of two (2) years of data entry, order entry, or customer service experience in a complex environment, with increasing levels of responsibility
Strong attention to detail and accuracy in data entry
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong communication and collaboration skills
Enjoys order entry and has very strong data entry skills
Self-motivated with a knack for being meticulous/detailed oriented
Thrives in a fast-paced environment; learns and synthesizes information quickly
Is adaptable and flexible
Is a dependable professional who has great attention to detail
Works quickly and efficiently with a high degree of quality
Is comfortable on the phone
Has excellent follow-up, organizational, and time management skills
Ability to multi-task and work under pressure
Ability to analyze a problem, solicits input to seek alternative solutions, and recommend/implement solutions
Capability to engage in constructive conflict resolution
Strong verbal and written communication skills
Strong analytical skills to identify and resolve workflow problems
Experience collaborating and communicating with sales leaders across the organization

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Perks and Benefits:

Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
Company-matched 401(k) Plan, at 5%, no vesting schedule
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Three Paid Flexible Holiday per year
Seven Paid Holidays
Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
Career Development Plan Program
Discounted Corporate Gym Membership at South Reno Athletic Club
Tuition Assistance
Employee Discount
Monthly Birthday Lunch Celebrations
On-site Snacks and Beverages
Employee Referral Bonus Program

About Us:

Visit us at www.elementalbrands.com or call 877-564-5051.

Company Description

The Opportunity:

At Elemental Brands, our success starts with our people. Every day, our engineers, innovators, creators, and problem-solvers work together to develop and deliver innovative LED lighting solutions through Diode LED®, Lucetta®, Lucetta CI®, Gammalux®, and Elemental LED®. Together, we're driving innovation and helping define the future of the low-voltage linear lighting industry.

That same spirit of innovation and collaboration shapes everything we do. We encourage curiosity, continuous learning, and fresh ideas across every department, empowering employees to grow their careers, make meaningful contributions, and help shape the future of lighting.

Recognized by EDAWN as “Company of the Year – Large” and “Employees First – Large,” and by the University of Nevada, Reno as “Graduate Employer of the Year,” Elemental Brands is proud to be an award-winning workplace where people come first, innovation thrives, and careers flourish.