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Data Operations Analyst

Equifax · CRI - Heredia
// classified as
Other (Adjacent or hard to classify.)
posted
1d ago
location
CRI - Heredia
languages
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tools
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> description

Data Analyst Agents (Data Entry Specialist) will process and analyze cases and transactions pertaing to Midigator (Kount) chargeback process support.

What you’ll do

  • Process assigned workload based on Midigator rules and playbook

  • Investigate and analyze transactions history

  • Provide chargeback claims resolutions inline with customer request

  • Align and coordinate process improvements with leadership team


What experience you need 

  • High School Diploma. 

  • Professional Background: 1+ years of experience in data entry, Customer service , back-office operations, or financial services.

  • Communication: B2 English proficiency (or higher) to effectively document findings and communicate across teams.

  • Proficient in Microsoft Excel or Google Sheets for data organization and reporting.


What could set you apart

  • Attention to Detail: Precision is non-negotiable when handling financial transactions.

  • Analytical Mindset: The ability to connect the dots between raw data and fraudulent behavior.

  • Adaptability: Comfortable working within evolving digital platforms like Midigator/Kount.

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time
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