Director, PU Analytics & QA Lead (Malaysia/India) (Kuala Lumpur, MY)

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">This role could be based in Malaysia OR India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What’s the opportunity?</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    The Process Excellence team requires a Director, ARIS Tooling Lead to own the strategic direction, governance, and enterprise application of the Bank’s ARIS process management platform.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    This role is accountable for ensuring ARIS is a stable, compliant, and high value enterprise capability, supporting effective process ownership, insight generation, and continuous improvement across the Bank. The role balances strategic evolution of the tool (including enablement of AI capabilities) with strong risk, control, and vendor management, ensuring minimal disruption to business users.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    The ARIS Tooling Lead acts as the lead for how ARIS is governed, enhanced, and experienced across the organisation.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What will you do?</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The role holder will partner with Process Excellence team, Global Process Owners, Technology, and external vendor to define, operate, and evolve the ARIS platform in line with business priorities. The role will ensure the platform is well managed in BAU while continuously improving user experience, adoption, and insight generation.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Define and own the ARIS tooling strategy and roadmap, aligned to the Process Universe and Process Excellence objectives</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Identify, prioritise, and deliver tool enhancements, including AI‑enabled capabilities, dashboards, and analytics</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Translate business needs into practical tooling solutions, balancing ambition with operational and risk constraints</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Act as enterprise owner of the ARIS platform, covering strategy, governance, usage standards, and value realisation</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Drive increased active usage and adoption across businesses and functions</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Partner with Process Universe roles, and communities of practice to embed ARIS into BAU ways of working</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure ARIS supports effective process discovery, ownership, and improvement</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure stable day to day operation of ARIS with no material incidents </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Lead vendor engagement and release management, ensuring timely implementation compliance with Group standards minimal disruption to users</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Oversee testing, change communication, and post release validation</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Develop and implement training, onboarding, and awareness programmes for different ARIS user groups</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Build capability across the organisation by simplifying and clearly explaining technical tooling concepts</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Champion a culture of process excellence, continuous improvement, and disciplined tool usage</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Identify, assess, monitor, and manage risks related to tooling stability, data quality, compliance, and vendor dependency</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure appropriate controls, monitoring, and escalation processes are in place</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Establish and maintain clear governance, standards, and controls for ARIS usage and change</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure transparency through tracking, reporting, and stakeholder communications</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Maintain documentation and audit‑ready artefacts for tooling governance</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Display exemplary conduct and live by the Group’s Values and Code of Conduct</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Take personal responsibility for ensuring ARIS tooling complies with all applicable laws, regulations, and Group standards</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Key stakeholders</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Group Transformation Office</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Process Excellence Team</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Global Process Owners, Process element Owners and Domain Owners</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Process Universe Champions</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Technology and Data teams</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Resilience, Risk and Compliance </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    External vendors - ARIS</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Expert level experience with ARIS in an enterprise or regulated environment </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Proven experience owning or running a core business tooling platform end to end </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strong understanding of process management frameworks, governance, and taxonomy </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Demonstrated ability to communicate complex technical concepts to non technical stakeholders </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Experience working across global, multi stakeholder environments</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strategic mindset with strong execution discipline</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Excellent written, verbal, and presentation communication skills</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strong stakeholder management and influencing capability</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Detail‑oriented with a well‑developed risk and control mindset</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Confident, pragmatic, and resilient in managing ambiguity and change </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills and Experience</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Process Tooling / ARIS expertise</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Tool governance &amp; operating models</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Vendor &amp; release management</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Communications</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Process Excellence &amp; enablement </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Recruitment Assessments</b></H2> </div><div><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p> <p>Visit our careers website <a href="https://www.sc.com/en/global-careers/" rel="noopener" target="_blank">www.sc.com/careers</a></p></div></div></div>