Document Retrieval Specialist (Remote)

<p></p> <p><strong>About Docketly:</strong>&nbsp;<br>Docketly, sister company to ABC Legal Services, is a growing company based in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By combining our proprietary software with a nationwide network of attorneys,&nbsp;we’ve&nbsp;redefined&nbsp;what’s&nbsp;possible in legal support services.&nbsp;</p> <p><strong>What you'll do</strong></p> <ul> <li>Own a portfolio of open court hearings — calling, texting, and emailing attorneys to secure coverage daily</li> <li>Negotiate rates in real time, including above-standard offers in low-supply markets, while maintaining margin discipline</li> <li>Triage competing priorities under tight deadlines and communicate decisions clearly to your team</li> <li>Manage scheduling changes, cancellations, and urgent coverage gaps with a solutions-first mindset</li> <li>Confirm assignments, track metrics, and keep scheduling data accurate for reporting</li> <li>Partner with internal teams to improve execution and resolve coverage challenges proactively</li> </ul> <p><strong>What we're looking for</strong></p> <ul> <li>Proven high-volume outbound or inbound call experience — you're comfortable on the phone and efficient with every call</li> <li>Real negotiation experience: you know how to handle a counteroffer, hold margin, and still get the yes</li> <li>Strong triage instincts — you can prioritize quickly, make sound judgment calls, and explain your reasoning</li> <li>Highly organized with the ability to manage multiple open cases simultaneously without dropping the ball</li> <li>Tech-savvy and quick to learn new systems; experience with scheduling or CRM platforms is a plus</li> <li>A track record of hitting or exceeding performance metrics in a KPI-driven environment</li> </ul> <p><strong>You'll thrive here if you've worked in…</strong></p> <ul> <li>Inside sales, collections, or a high-volume call center environment</li> <li>Staffing coordination, dispatch, or gig platform operations</li> <li>Any role where you worked a phone, hit a number, and solved problems under pressure</li> </ul> <p><strong>Benefits:</strong>&nbsp;</p> <ul> <li>Health, Dental, Vision insurance</li> <li>401(k) with company matching</li> <li>Paid time off</li> <li>7 Paid company holidays</li> <li>4 Floating holidays per-year</li> <li>Life Insurance and AD&amp;D Insurance</li> <li>Long Term Disability</li> <li>Health Care Reimbursement Flexible Spending Account</li> <li>Dependent Care Flexible Spending Account</li> <li>EAP (Employee Assistance Program)</li> <li>Pet Insurance&nbsp;</li> </ul> <p><strong>Pay Range:&nbsp;</strong>$20.00 to $20.00 an hour&nbsp;</p> <p><strong>Schedule</strong>: Monday through Friday, In Person in our Longmont, CO Office. &nbsp;</p> <p></p>