Executive Director, Customer Insights & Analytics

Create your best future and join Corporate & Institutional Banking (CIB) - Financial Institutions & Government (FIG) as an Executive Director, Customer Insights & Analytics.

What's the role?

The Executive Director, Customer Insights & Analytics (FIG) is a key partner to the Managing Director, with visibility across and accountability for the full Financial Institutions & Government (FIG) portfolio. As a trusted advisor to the FIG Leadership Team, the role provides strategic guidance and informed perspectives to support business decision-making and portfolio performance. 

The position is responsible for leading the development of a modern, AI-enabled insights, policy and portfolio management capability that strengthens Westpac’s competitive proposition, enhances risk discipline and supports proactive origination. By integrating internal and external data sources, the role delivers comprehensive customer, sector and portfolio insights that inform decision-making, shape industry strategy and drive sustainable, risk-adjusted returns across the FIG business. 

This role is based in Sydney. 

What will I be doing?

·  Act as a trusted deputy to the Managing Director, FIG, providing oversight across portfolio performance, risk settings and strategic priorities, while delivering independent challenge and guidance on origination, credit and portfolio decisions.

·  Lead the development of an AI-enabled customer insights and analytics capability, leveraging internal and external data to identify origination opportunities, strengthen client strategies and generate differentiated market and portfolio insights.

·  Transform and modernise the FIG credit policy framework by building centralised, technology-enabled platforms that improve policy accessibility, consistency, governance and decision-making across the business.

·  Drive the evolution of risk appetite, portfolio limit frameworks and scenario analysis capabilities, ensuring portfolio settings reflect forward-looking risks, industry dynamics and strategic growth objectives.

·  Establish proactive risk monitoring and signal capabilities through automated data pipelines, intelligent alerts and analytics that enable early identification of emerging risks and commercial opportunities.

·  Simplify and automate core credit and portfolio management processes, reducing manual effort, improving productivity and delivering a more integrated and efficient operating model.

·  Maintain strong portfolio governance and credit discipline, overseeing portfolio quality, risk metrics, reviews, reporting and regulatory engagement to ensure robust risk management outcomes.

·  Build and lead a high-performing team of risk, analytics and policy professionals, fostering a culture of accountability, innovation, collaboration and continuous improvement while developing future-ready organisational capability.

What do I need?

·  Extensive experience in institutional banking, credit risk and portfolio management, with deep expertise across Financial Institutions & Government (FIG) sectors and the ability to make sound commercial and risk-based decisions on complex transactions and portfolios.

·  Demonstrated success operating at a senior leadership level, providing strategic oversight across large, complex portfolios while influencing outcomes across business, risk and product stakeholders.

·  Strong understanding of financial markets, institutional banking products and regulatory frameworks, coupled with the ability to leverage data, analytics and technology to drive decision-making and business performance.

·  Experience leading AI, automation or digital transformation initiatives within risk, credit, analytics or portfolio management environments, using innovation to improve insights, productivity and customer outcomes.

·  Proven track record delivering large-scale transformation programs, simplifying operating models and integrating strategy, policy, origination and portfolio management into cohesive and scalable frameworks.

·  Exceptional analytical and problem-solving skills, with the ability to translate complex data and insights into clear, actionable recommendations that support strategic and commercial decision-making.

·  Highly developed communication and stakeholder management capabilities, with confidence influencing senior executives, Board-level stakeholders and regulators, and constructively challenging decisions where required.

·  A strong people leader with experience building, coaching and developing high-performing teams, fostering a culture of accountability, collaboration, continuous improvement and execution excellence.

·  A trusted advisor and strategic thinker who balances long-term vision with disciplined execution, takes ownership of outcomes and thrives in fast-paced, complex environments.

·  Relevant tertiary qualifications in Accounting, Business, Finance, Economics or a related discipline are preferred.

Our Promise to You

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

Tailored learning and development opportunities to help your grow your career within the bank.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

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