Facility Management Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Management – Work Dynamics

What this job involves:

We are seeking an analytical and tech-savvy Facilities Management Analyst specializing in soft services to drive data-driven decision-making and innovation across our facility operations. The ideal candidate will leverage advanced analytics and emerging technologies to optimize soft service delivery, enhance operational efficiency, and implement innovative solutions while maintaining high standards of service quality.

Key Responsibilities

Data Analytics & Performance Management

• Collect, analyze, and interpret data from soft services operations including janitorial, pest control, landscaping, and horticulture services
• Develop comprehensive dashboards and reports to track key performance indicators (KPIs) and service delivery metrics
• Conduct trend analysis to identify patterns, inefficiencies, and opportunities for improvement
• Generate actionable insights from facility performance data to support strategic decision-making
• Perform cost-benefit analyses for soft service operations and recommend optimization strategies
• Create predictive models for resource allocation, scheduling, and service demand forecasting

Innovation & Technology Integration

• Research and evaluate emerging technologies applicable to soft services operations (IoT sensors, automation, AI-driven solutions)
• Identify opportunities to integrate technology solutions for enhanced service delivery (smart cleaning systems, automated pest monitoring, digital landscaping management)
• Lead pilot programs for new technologies and innovative service delivery models
• Develop business cases for technology investments in soft services
• Collaborate with IT and operations teams to implement digital transformation initiatives
• Monitor industry trends and best practices in facility management technology

Soft Services Operations Support

• Oversee and analyze janitorial services performance to maintain cleanliness standards across all facility areas
• Monitor pest control program effectiveness through data analysis and compliance tracking
• Evaluate landscaping and horticulture services performance using quantitative metrics
• Conduct data-driven facility inspections and maintain comprehensive digital inspection records
• Support the optimization of service schedules based on utilization patterns and data insights

Operations & Administration

• Person should be willing to work in shifts
• Analyze work order systems data including ticket creation, response times, completion rates, and closure patterns
• Optimize shift schedules for facility staff using data analytics and forecasting models
• Maintain accurate digital documentation and create automated reporting systems for facility activities
• Generate regular analytical reports on facility performance metrics and service delivery efficiency
• Develop standardized templates and processes for data collection and reporting

Vendor & Stakeholder Management

• Analyze vendor performance data and conduct quantitative evaluations against service level agreements (SLAs)
• Create vendor scorecards and performance benchmarking reports
• Support vendor management through data-driven insights and performance analytics
• Prepare presentations for stakeholders showcasing operational insights and improvement recommendations
• Facilitate data-sharing and reporting requirements between facility users and service providers

Compliance & Safety Analytics

• Track and analyze health and safety metrics across all soft service operations
• Monitor compliance data and generate risk assessment reports
• Analyze incident reports and identify trends to support preventive measures
• Create compliance dashboards to ensure adherence to environmental and regulatory requirements
• Support emergency response planning through scenario analysis and data modeling

Required Qualifications

Education & Experience

• Bachelor's degree in Data Analytics, Business Analytics, Engineering, Facility Management, Computer Science, or related field
• 2-4 years of experience in data analytics, preferably within facilities management or related operations role
• Prior experience in implementing technology solutions or innovation projects in service operations
• Experience working with large facilities of minimum 500,000 SQFT preferred
• Demonstrated experience in process improvement and operational optimization

Technical Skills

• Advanced Excel Skills: Proficient in pivot tables, VLOOKUP, macros, data validation, and advanced formulas
• Data Visualization Tools: Experience with Power BI, Tableau, or similar business intelligence platforms
• Data Analysis: Strong statistical analysis and data modeling capabilities
• Database Management: Familiarity with SQL and database query languages
• Facility Management Software: Experience with CAFM/CMMS systems and ability to extract and analyze system data
• Microsoft Office Suite: Advanced proficiency in Excel, PowerPoint for data presentation, and Word
• Programming Knowledge: Basic knowledge of Python or R for data analytics (preferred)
• IoT & Automation: Understanding of IoT sensors, automation technologies, and their application in facility management
• Excellent written communication skills for technical documentation and reporting

Analytical Competencies

• Data Analytics: Advanced ability to collect, clean, analyze, and interpret large datasets
• Problem-Solving: Analytical approach to identifying root causes and developing data-driven solutions
• Innovation Mindset: Creative thinking to identify technology opportunities and innovative service delivery models
• Critical Thinking: Ability to evaluate complex scenarios and make evidence-based recommendations
• Attention to Detail: Precision in data analysis and quality assurance of analytical outputs
• Process Optimization: Skill in identifying inefficiencies and designing improved workflows

Core Competencies

• Communication Skills: Ability to translate complex data insights into clear, actionable recommendations for diverse stakeholders including vendors, staff, and management
• Organizational Skills: Strong multitasking abilities with attention to detail in managing multiple analytical projects
• Technical Aptitude: Quick learner with enthusiasm for emerging technologies and digital tools
• Time Management: Ability to prioritize analytical tasks and manage multiple deadlines
• Business Acumen: Understanding of facility operations and soft services business models
• Collaboration: Effective team player who can work across functions and technical/non-technical teams

Personal Attributes

• Self-motivated with ability to work independently on complex analytical projects
• Customer service-oriented mindset with focus on delivering actionable insights
• Flexibility to respond to urgent data requests and support operations outside regular business hours
• Team player with collaborative approach to innovation and problem-solving
• Strong work ethic and professional demeanor
• Continuous learner with passion for technology and innovation
• Results-oriented with drive to improve operational efficiency

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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