Field Service Engineer UPS
Job Description
Role Overview
As a Field Service Engineer – UPS (Data Center Segment), you will play a key role in delivering high‑quality service, technical expertise, and customer support for Delta’s Uninterruptible Power Supply (UPS) and related DCS (Data Center Solutions) products. This role involves both hands‑on technical work and knowledge leadership—developing deep expertise, sharing best practices across EMEA, supporting customers with complex issues, and contributing to continual product and service improvements.
Key Responsibilities
• Technical Support & On‑Site Service
- Perform on‑site diagnostics, troubleshooting, repair, and maintenance of Delta UPS and data‑center power products.
- Lead complex service activities including Level 2–Level 5 commissioning, system start‑ups, performance testing, and verification of correct installations.
- Provide escalated technical support for critical customer incidents.
- Conduct root‑cause analysis and feed insights back to engineering and product teams.
• Training & Knowledge Development
- Deliver technical training programs to Delta field service engineers, partners, and customers.
- Develop training materials, troubleshooting guides, and best‑practice procedures.
- Serve as a subject‑matter expert for DCS products.
• Documentation & Process Ownership
- Create and maintain service-related technical documentation.
- Define scope of work for installation, commissioning, and maintenance.
• Service Partner Management
- Provide partner onboarding and capability assessment.
- Ensure consistent service quality and customer satisfaction.
• Customer & Business Engagement
- Collaborate with sales and product teams to understand customer needs.
- Identify service opportunities and product upgrades.
- Support pre‑sales and after‑sales activities with technical insight.
Qualifications
Required Qualifications & Experience
• Degree in Electrical Engineering or similar.
• Minimum 3 years’ experience with UPS or power‑electronics systems.
• Strong understanding of electrical systems and power infrastructure.
• Excellent communication skills, written and verbal.
• Hands‑on experience troubleshooting high‑power systems.
• Willingness to travel across EMEA.
• Fluent in English; additional languages beneficial.
• Data‑center or mission‑critical UPS experience.
• Knowledge of battery technologies.
• Familiarity with SCADA/BMS systems.
• Relevant electrical safety or vendor certifications.
Company Description
Delta, founded in 1971, and listed on the Taiwan Stock Exchange, is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.
For detailed information about Delta, please visit: www.delta-emea.com