Fraud and Scams Operations Analyst
About the role
We’re looking for a Fraud and Scams Operations Analyst to join the BOQ Group team, supporting our shared goal of protecting our customers and reducing financial crime. In this role, you’ll focus on identifying, investigating and responding to potential fraud and scam activity, helping minimise non-lending losses and reduce risk across the Bank.
You’ll spend your day monitoring fraud detection systems, reviewing alerts and investigating suspicious activity, taking timely and appropriate action to prevent or reduce losses. This includes working through investigations end-to-end, gathering insights, and determining the best course of action to resolve matters and, where possible, support recovery outcomes.
You’ll also play a key role in maintaining accurate and up-to-date records in line with regulatory requirements and internal expectations. This includes documenting investigations, preparing clear written summaries or responses, and collaborating with internal teams and external stakeholders when needed. Your attention to detail will ensure our records are reliable, compliant and support continuous improvement in how we respond to fraud and scams.
About you
You - our golden candidate is someone who will bring curiosity, good judgement and a genuine interest in protecting customers from fraud and scams. You may have experience in fraud or scam investigations, branch or customer-facing roles, or banking operations in general, and you’re keen to build on that foundation in a more specialised environment.
Alternatively, you might be studying or have completed a qualification in criminology, financial crime or a related discipline. You’re someone who takes a thoughtful and considered approach to problem solving, with the ability to balance speed and accuracy when working through investigations.
You communicate clearly and confidently, whether you’re documenting findings or engaging with others to gather information or share outcomes. You’re comfortable working both independently and as part of a team, and you’re open to learning, adapting and contributing to a supportive and collaborative environment.
Above all, you care about doing the right thing and want to be part of a team that’s committed to protecting customers and staying one step ahead of fraud and scams. If this sounds like you please apply & we will be in touch!
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.