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Global P&C Employee Life Cycle Ops Analyst

SoftwareOne · Gurgaon, India
// classified as
Other (Adjacent or hard to classify.)
posted
1d ago
location
Gurgaon, India
languages
go
tools
excel
> stack
goexcel
> education
ms
> description
Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 


The role

Role Overview

 

The Employee Life Cycle Analyst (Tier 1) plays a key frontline role in APAC HR Operations, ensuring core employee life cycle transactions are delivered accurately, on time, and with care. From hire to retire, this role helps ensure employees are supported seamlessly across their journey. This is more than an administrative role. You will work in a digital-first HR environment using tools such as Workday, ServiceNow, chatbots, and payroll vendor platforms, supporting automation, self-service, and process simplification. You’ll help maintain high data integrity, support payroll and compliance reporting, track operational metrics, and proactively flag risks and improvement opportunities. Designed as a launchpad role, this position offers exposure to global HR operations, payroll processes, compliance frameworks, and modern HR technologies—setting you up for future growth as a payroll or employee life cycle specialist.

 

Note: this is going to be a 1 year contract role.

 

Key Responsibilities

Digital-First Enablement

  • Work on tickets in ServiceNow, providing timely resolution of employee queries.
  • Support automation initiatives, e-signatures, and digital workflows with HRIS.
  • Learn and adopt analytics tools for data handling & reporting. 

Insights & Continuous Improvement

  • Contribute ideas to simplify payroll processes and improve employee experience.
  • Participate in knowledge-sharing sessions and help update SOPs and FAQs. 

Employee Life Cycle Transactions

  • Process transactions across promotions, compensation changes, job transfers, data updates, letters, and exits.
  • Ensure employee records are accurate and up to date in Workday and ServiceNow.
  • Prepare checklists, validations, and reconciliations to ensure zero errors.

 Compliance & Documentation

  • Maintain employee records and documentation in line with company policies and local regulations.
  • Support statutory and internal audits by ensuring data is complete and accurate.
  • Keep SOPs, FAQs, and process documentation current.

 Skills and Competencies

  • Minimum 1 years of experience in HR operations. (internship/project experience acceptable).
  • Familiarity with HR systems (Workday, ServiceNow) is an advantage.
  • Strong proficiency in MS Excel for reconciliations, validations, data audits and reporting.
  • Good communication skills and ability to work in a fast-paced, global environment.
  • Eagerness to learn, grow, and build a career in P&C Operations.
  • Exceptional attention to detail and organizational skills.
  • Clear communication skills with a service-oriented mindset.
  • Eagerness to learn, adapt, and grow in a digital-first HR environment.

 What Success Looks Like

  • Support onboarding with zero errors and on time with digitized documentation.
  • Documentation complete, accurate, and always audit-ready.
  • Employee queries resolved quickly and accurately, with a service-first mindset.
  • SOPs, checklists, and trackers kept up to date and error-free.
  • Recognized as a reliable and detail-oriented team player.
  • Employee and manager queries resolved with accuracy and empathy.

What we need to see from you

  • 1–2 years of experience in HR Operations
  • Strong attention to detail and comfort working with HR systems and data
  • Exposure to onboarding, data handling and reporting is a strong advantage

Job Function

People & Culture
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  
  
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 
Apply at SoftwareOne →