HC & Insurance Ops Senior Analyst

Requirements for this role include: * University degree or equivalent or diploma that required formal studies with good communication skills and basic Math * 8+ years of Claims Adjudication experience that required you to review claims rules and workflows. * 8+ years of experience particularly in FSA claims. * Basic knowledge, understanding and application of project management principles and methodologies. In this Role you will be Responsible For * This is often a college graduate who has mastered the basic principles of the role and is able to handle more complex problems and projects. * Most problems they handle require standard solutions. * They may manage small projects with oversight from their supervisor. * Supervised team typically responsible for transactions or processes. * May assign work to direct reports. Prepares SOP for new process. * Introduces best practice processes around work assignments, project management, and quality of output while maximizing overall team performance. * Directs accurate and timely processing of transactions to meet or exceed client service level agreements. * Identifies and resolves the more complex issues around nonstandard pending transactions. * Review quality audits on accounts. * May interact with clients and internal departments to resolve issues. * Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. * Ensures appropriate record keeping, reports, and related administrative functions are accurate and upto date * Upon request, compiles and analyzes data to identify trends for root cause analysis.