HR SERVICES ANALYST I (HERMOSILLO SONORA, SON, MX, 83118)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. </p> <p> </p> <p>Key responsibilities include:</p> <p>•    Managing the transactions required to complete the hire process of LATAM TE employees.</p> <p>•    Receives queries via telephone and case management ticketing system.</p> <p>•    Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.</p> <p>•    Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)</p> <p>•    Identifies and escalates priority issues and routes to appropriate team for quick resolution.</p> <p>•    Partners with HR Services global regional teams as appropriate on cross regional activities and projects.</p> <p>•    Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.</p> <p>•    Follows up on inquiries to ensure timely and accurate response and resolution to all requests  </p> <p>•    Solves problems that are unstructured and that may require conceptual critical thinking.</p> <p>•    Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.</p> <p>•    Identifies and implements continuous process improvements to enhance service delivery.</p> <p>•    Utilizes the knowledge base to assist with transactions and customer inquiry resolution.</p> <p>•    Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.</p> <p>•    Adheres to HR Services metrics as determined by HR Services Leadership.</p> <p>•    Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.  </p> <p>•    Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region</p> <p>•    to guarantee employee adherence and legislative compliance. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like:</b></H2> </div><div><ul> <li>Bachelor’s degree preferred (or equivalent).</li> <li>Fluent level of English (Excellent oral and written communication skills).</li> <li>Ability to communicate effectively to a variety of audiences.</li> <li>Please submit your resume in English</li> <li>Detail oriented and results driven.</li> <li>Self-learner mindset and curious.</li> <li>Ability to manage priorities against tight deadlines.</li> <li>Effective problem-solving skills.</li> <li>Strong customer service orientation.</li> <li>Proficient with MS Office, especially with Excel (Dynamic Tables)</li> <li>Familiarity with SharePoint or other Knowledge Management System</li> </ul> <p>#LI-Onsite</p> <p>Location: Hermosillo, Sonora.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div>