Wait, What Do You Do?

<hr> <table style="height:45.9972px;width:100%;border-style:solid;background-color:#043c5a;border-color:#aaa5a5" border="1"> <tbody> <tr style="height:45.9972px"> <td style="width:25%;height:42.9972px;text-align:center">City : Mohali </td> <td style="width:25%;height:42.9972px;text-align:center">State : Punjab (IN-PB) </td> <td style="width:25%;height:42.9972px;text-align:center">Country : India (IN) </td> <td style="width:25%;height:42.9972px;text-align:center">Requisition Number : 45845 </td> </tr> </tbody> </table> <h1 style="margin:0.0in 0.0in 0.0in 5.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </h1> <div style="border:solid windowtext 1.0pt;padding:0.0in 0.0in 0.0in 0.0in;background-color:black"> JOB DESCRIPTION </div> DRAFDRT Business Title: Sr Information Technology Analyst Document Code: Global Function: <div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0.0in 0.0in 1.0pt 0.0in"> </div> <a name="_Hlk71030683"></a>Job Mission (Aspirational statement about the purpose of the job and why it exists): Responsible for the technical guidance, support and administration of the IT infrastructure in its designated area - Data Center or Network or Services to End Users, keeping it in uninterrupted operation (24x7) to the users of the resources, through the implementation of systems and methodologies according to the established needs, as well as development and monitoring in the identification, analysis and diagnosis of possible operating irregularities that may interrupt and compromise the progress of the processes and also, provide technical support and ensure their availability (networks, servers, links and other related), executing the planning, installations, implementations and maintenance of the related environments, aiming at the continuity of operations with the availability and integrity of the available technological systems. Brief Description of the Position - (Brief description of the activities of the position, in a succinct way, with the use of verbs in the impersonal infinitive): Technically lead and guide in maintaining the availability of infrastructure for the company. Monitor, control and ensure the response of calls and open incidents received. Maintain the quality of the services provided, seeking the root cause of the problems. Monitor and control the development of new projects and improvements that require IT infrastructure. Guide user support activities in equipment and connectivity. Participate in studies and proposals for the acquisition of infrastructure resources. Guide users in the use of new systems and/or updates. Develop and implement routines aimed at improving the operation. Detect and address vulnerabilities in company networks, servers, and applications. <a name="_Hlk71030688"></a>Activities and Responsibilities (Detailed description of the activities of the position): <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Calibri, sans-serif">Technically lead and guide in maintaining the availability of infrastructure for the company, through the analysis of any incidents and process control, forwarding and prioritizing solutions to reestablish services on time, seeking to ensure the provision of stable and uninterrupted services (24x7).</li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor, control and ensure the service of open calls and incidents received, analyzing the indicators of waiting time of employees, resolution time, criticality or complexity involved, defining service priorities, passing on the activities to be fulfilled, as well as contacting and monitoring the service with those involved internally and externally (suppliers) according to established SLAs.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Maintain the quality of the services provided, seeking the root cause of the problems regardless of the area and always focusing on the customer, aligned with internal processes, aiming at agility in the response to calls, following the established guidelines and processes.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor and control the development of new projects and improvements that require IT infrastructure, interacting with those involved, seeking appropriate solutions and using methodologies with the best market practices, meeting business needs, deadlines, costs and quality.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Calibri, sans-serif">Guide in the activities of support to users in equipment and connectivity, by monitoring the needs presented daily, monitoring the solution, service and correction of any deviations, aiming at maintaining activities according to established agreements and satisfaction of the company's customers.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Participate in the realization of studies and proposals for the acquisition of viable infrastructure resources for the company and for the business, through the identification of suppliers and alternatives compatible with the technological need;</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Validate the development for each project with the updated environment documentation, in order to ensure efficient and safe management and ensuring a quick restoration of the environment in the event of incidents.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Calibri, sans-serif">Follow the technological evolution of IT applications, as well as the best market practices, keeping up to date and evaluating possible implementations for the company.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Guide users in the use of new systems and/or updates, through the preparation of usage material, training and clarification of doubts, aiming to optimize the use and operation of equipment, systems and applications.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Develop and implement routines aimed at improving the operation, observing safety procedures and monitoring the performance of installed resources and the standardization of technical applications.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Map and evaluate the risk environments associated with the use of information technology infrastructure, being permanently aware of changes in internal and external environments, monitoring of occurrences, new technologies and other related issues.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Detect and treat vulnerabilities in the company's networks, servers and applications, through methodologies recognized by the market, seeking to ensure compliance and governance of the company's information and data.</li> </ul> <div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0.0in 0.0in 1.0pt 0.0in"> </div> <a name="_Hlk71030694"></a>Impact/Dimension (Describe the strategic impact of the position on results, using relevant data or statistics. Example: number of supervised employees, annual budget, sales and/or production volume): <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:160.3pt;border:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Network </td> <td style="width:160.35pt;border:solid windowtext 1.0pt;border-left:none;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Data Center </td> <td style="width:160.35pt;border:solid windowtext 1.0pt;border-left:none;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> End User </td> </tr> <tr> <td style="width:160.3pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> - Disruption in the internal computer systems that support all of the company's business. - Impact on the performance and availability of internal IT systems. - Increased vulnerability and exposure to digital threats. - Financial impact on the budget. - Risk of non-compliance with governance with possible impact on audits. - Technological obsolescence. - Impact on meeting and deadlines of project demands. - +150 different locations in South America - 20 collaborators - 30 service providers </td> <td style="width:160.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> - Disruption in the internal computer systems that support all of the company's business. - Impact on the performance and availability of internal IT systems. - Increased vulnerability and exposure to digital threats. - Financial impact on the budget. - Risk of non-compliance with governance with possible impact on audits. - 4 collaborators - 20 service providers </td> <td style="width:160.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> - Disruption in the internal computer systems that support all of the company's business. - Impact on the performance and availability of internal IT systems. - Increased vulnerability and exposure to digital threats. - Financial impact on the budget. - Risk of non-compliance with governance with possible impact on audits. - Technological obsolescence. - +150 different locations in South America - +120 Data Rooms - +5500 Workstations - + 2000 Mobiles - + 1200 Printers - + 1100 Cameras - 450+ UPSs - 10 collaborators - 75 service providers </td> </tr> </tbody> </table> <a name="_Hlk71030700"></a> Key Performance Indicators (KPIs): <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Maintaining uptime SLAs</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Environment availability</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Restore time</li> </ul> Key Opportunities and Decisions (Describe the most difficult and/or complex challenges or opportunities and decisions faced while working, whether optimizing processes or meeting the needs of internal or external customers): <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 48.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Keep mission-critical IT services stable and uninterrupted (24x7) and still meet the demands of new projects and necessary changes in the environment.</li> <li style="margin:0.0in 0.0in 0.0in 48.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure harmony and relationship between internal and external teams for the success of activities in general.</li> </ul> <div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0.0in 0.0in 1.0pt 0.0in"> </div> <a name="_Hlk71030714"></a>Management/Leadership (Describe the level of management and leadership skills required for the role. Identify the key specialties, technical and knowledge areas required to fulfill the responsibilities and desired outcomes): <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif"> </li> </ul> <a name="_Hlk71030721"></a>Key Relationships, Stakeholders & Interfaces (External & Internal): <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Areas in general of the company</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Service Providers</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">IT Projects</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif"> </li> </ul> <div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0.0in 0.0in 1.0pt 0.0in"> </div> <a name="_Hlk71030754"></a>Technical Knowledge and Skills (Identify specific technical knowledge and skills to achieve desired outcomes. Some examples are licenses and certifications and knowledge and skills): ☐ 1st Grade Complete 2nd Grade Incomplete ☐ ☐ 2nd Degree Complete Upper Incomplete ☐ ☐ Technical Course in: ☐ Bachelor's degree in: ☐ Postgraduate in: ☐ Courses/Specific Knowledge, cite: <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:160.3pt;border:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Network </td> <td style="width:160.35pt;border:solid windowtext 1.0pt;border-left:none;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Data Center </td> <td style="width:160.35pt;border:solid windowtext 1.0pt;border-left:none;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> End User </td> </tr> <tr> <td style="width:160.3pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> - Degree in areas related to information technology. - 5 years of experience in complex network environments. - Knowledge in governance and security methodology - Knowledge in problem solving and project management. - English (reading, writing and speaking) - Network (LAN/WLAN/WAN/Firewalls) and Security solutions - Cloud networking solutions - Experience with collaboration and monitoring tools; </td> <td style="width:160.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> - Bachelor's degree in Science, Technology, Engineering or Mathematics) with a master's degree - 5 years of experience in Datacenter Infrastructure services. - Cloud experience (2 years). - Knowledge in governance and security methodology. - Knowledge in project management. - Experience in outsourcing services. - English (reading, writing and speaking) </td> <td style="width:160.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> - Degree in areas related to information technology. - 5 years of experience in complex environments. - Experience with ITIL Process - Knowledge of security governance and methodology - Knowledge in problem solving and project management. - English (reading, writing and speaking) </td> </tr> </tbody> </table> Languages (Identify the desired level of English for the vacancy): English ☐ Fluent Advanced Intermediate Basic ☐ ☐ ☐ Spanish ☐ Fluent Advanced Intermediate Basic ☐ ☐ ☐ Other (if applicable): ☐ Fluent Advanced Intermediate Basic ☐ ☐ ☐ Behavioral Competencies (According to the Bunge Leadership Model) ☒ Individual Contributor (Supervisor/Coordinator/Analyst/Assistant); ☐ Team Leader (Manager/Coordinator/Supervisor) Click here to enter text. ☐ Area/Function Leader (Senior Director/Manager) in: Click here to enter text. ☐ Organizational Leader (Vice President): Click here to enter text. Education/Experience (Identify the types and duration of education and experience required to acquire the skills and knowledge necessary to achieve desired outcomes. Some examples are education and training and years of experience): ☐ No experience From 3 months to 1 year From 1 to 2 years From 2 to 3 years ☐ ☐ ☐ ☐ From 3 to 5 years From 5 to 10 years Above 10 years ☐ ☐ <div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0.0in 0.0in 1.0pt 0.0in"> </div> <hr> At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com. Every day our people exemplify these values, which represent Bunge at its core: • We Are One Team – Collaborative, Respectful, Inclusive • We Lead The Way – Agile, Empowered, Innovative • We Do What’s Right – Safety, Sustainability, With Integrity If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge <hr>

Incident and Problem Management Senior Analyst (PB, IN, 160059)