Infrastructure Analyst
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role:
Work Model: 100% Work from Office (5 Days a Week)
Shift Pattern: Rotational Shifts & Rotational Week Offs
Function: Global Technology Operations Center (GTOC) / Infrastructure Operations
Role Summary
We are seeking a proactive and technically skilled Infrastructure Analyst to join our Global Technology Operations Center (GTOC). The role is responsible for 24x7 monitoring, triage, and operational support of WBD's corporate infrastructure environment, including network, server, storage, virtualization, and platform services.
The successful candidate will serve as a key operational resource for incident management, infrastructure monitoring, service restoration, vendor coordination, and change execution, while ensuring service availability and operational excellence across global environments.
Key Responsibilities
Infrastructure Monitoring & Operations
- Monitor WBD corporate infrastructure, including network, server, storage, virtualization, and platform environments.
- Proactively monitor and respond to alerts from tools such as:
- SolarWinds
- BigPanda
- PagerDuty
- Grafana and other monitoring platforms
- Perform daily health checks and identify operational risks before they impact business services.
- Maintain awareness of infrastructure performance, capacity, and availability.
Incident Management
- Perform initial triage and troubleshooting of infrastructure incidents.
- Own and manage incidents through their lifecycle in ServiceNow.
- Escalate issues to appropriate resolver teams based on impact and severity.
- Participate in Major Incident Management (MIM) activities.
- Host and coordinate bridge calls during critical incidents.
- Ensure accurate and timely stakeholder communications throughout the incident lifecycle.
Request & Task Management
- Process and fulfill Service Catalog Tasks (SCTASKs) within agreed SLAs.
- Support infrastructure-related service requests, access provisioning, and operational activities.
- Maintain documentation and update ticket records with troubleshooting details and resolution actions.
Change Management
- Create, schedule, and execute infrastructure-related change requests.
- Participate in change implementation, validation, and post-change monitoring activities.
- Ensure compliance with change management processes and governance standards.
Vendor & Stakeholder Coordination
- Coordinate with OEM vendors, service providers, and internal support teams for issue resolution.
- Engage vendors during outages, maintenance activities, and service degradation events.
- Track vendor actions and ensure timely follow-up until resolution.
Communication & Collaboration
- Monitor and respond to operational communications via:
- Slack channels/threads
- PagerDuty alerts
- Incident bridge calls
- Provide professional written and verbal updates to technical teams, leadership, and stakeholders.
- Collaborate effectively across global teams and multiple time zones.
Required Skills & Experience
Technical Skills
- Good understanding of:
- Network Infrastructure
- Windows & Linux Servers
- Virtualization Platforms (VMware preferred)
- Storage & Backup concepts
- Experience with monitoring tools such as:
- SolarWinds
- BigPanda
- PagerDuty
- Grafana (preferred)
- Experience with ServiceNow Incident, Request, and Change Management processes.
- Knowledge of ITIL concepts and operational support practices.
Professional Skills
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication.
- Ability to manage multiple priorities in a fast-paced operations environment.
- Strong stakeholder management and customer-service orientation.
- Ability to remain calm and organized during high-severity incidents.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- ITIL Foundation certification (preferred).
- Experience working in a NOC, TOC, Infrastructure Operations, or Global Operations Center environment.
Experience
3–4 years of hands-on experience in Infrastructure Operations, Network Operations Center (NOC), Technology Operations Center (TOC), or IT Infrastructure Support roles.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.