Wait, What Do You Do?

<div class="content-intro">Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. </div>TITLE: Intake and Eligibility Specialist REPORTS TO: Project Director LOCATION: San Luis Obispo County, CA EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee Career Team is looking to hire an Intake and Eligibility Specialist who will serve as the first point of contact for customers accessing workforce services at the America's Job Center. This role is essential to delivering a welcoming, organized, and participant-centered experience. The day-to-day functions of this role include customer intake, resource navigation, workshop coordination, and front-line support across WIOA-funded programs. In addition, this position will perform one stop operation duties in San Luis Obispo County. Your Impact on Career Team's Success: <ul> <li>Serve as the primary initial liaison between customers and center services, ensuring all visitors feel welcomed and supported from the moment they arrive</li> <li>Conduct intake screening and assist customers in completing eligibility documentation, online assessments, and enrollment processes in accordance with WIOA and program requirements</li> <li>Triage customer needs and connect individuals to appropriate staff, services, and community resources with a high standard of customer care</li> <li>Deliver presentations and orientations in person and virtually to inform customers about available services and program benefits</li> <li>Maintain symbiotic relationships with partner organizations</li> <li>Develop and maintain workshop schedules, coordinate partner participation, and manage room scheduling to meet the needs of career seekers</li> <li>Provide resume feedback, letter of introduction guidance, and job search assistance in the resource room</li> <li>Re-engage customers who have not completed enrollment or are awaiting services by proactively communicating program opportunities and next steps</li> <li>Train career seekers and staff on Career Team and Center resources, tools, and systems</li> <li>Maintain a clean, organized, and welcoming resource area and coordinate general office activities</li> <li>Request and document customer feedback to support continuous improvement of the participant experience</li> <li>Coordinate service delivery among required partners</li> <li>Align services from various partners to avoid duplication and ensure customer flow</li> <li>Ensure agreements are active and understood by partners</li> <li>Identify technical assistance needs</li> <li>Maintain accurate records, case notes, and documentation in required data systems in compliance with program standards</li> <li>Perform other duties and projects as assigned</li> </ul> This position is expected to be 100% onsite at the assigned location To Qualify for This Role, You Must Have: <ul> <li>Associate's degree required, or a comparable combination of education and experience</li> <li>Ability to listen actively, analyze customer needs, and apply sound judgment to recommend solutions and appropriate next steps</li> <li>Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn Google Suite as well as specialized databases and software systems</li> <li>Knowledge of WIOA and other workforce program requirements</li> <li>Posses neutrality and objectivity</li> <li>Experienced in resolutions expertise</li> <li>Data driven and accountable</li> <li>Strong operational acumen</li> <li>Ability to work with a culturally diverse customer base with sensitivity, respect, and professionalism</li> <li>Excellent interpersonal, time management, customer service, organizational, and written and verbal communication skills</li> <li>Familiarity with standard office equipment including computers, printers, and fax machines</li> <li>Ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and confidential</li> <li>Commitment to extreme customer service in all internal and external interactions</li> <li>Approach each day and task with a solutions-oriented and responsive mindset</li> <li>A Valid Driver's License</li> </ul> Additional Skills/Knowledge Career Team Would Love for This Role: <ul> <li>Bilingual or multilingual</li> <li>Strong multitasking abilities and a proactive, solutions-oriented approach</li> <li>Training in Trauma Informed Care, evidence-based practice, and empathy-driven service delivery</li> </ul> Salary:  $52,000 - $54,500 Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time. Travel: No anticipated travel for this position.<div class="content-conclusion">About Career TEAM: Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors: <ul> <li>Named by Inc. Magazine as one of America's 500 fastest growing privately held companies</li> <li>Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation</li> <li>Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program</li> <li>Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider</li> </ul> As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information. Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.</div>