International Mobility GET Advisor
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Job Description:
Job Purpose:
To provide end to end HR Operations support (international mobility) to employees, line managers and local HR across a designated region.
Principal Accountabilities:
Take ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and/or receiving advisor. The IM Advisor is responsible for the following tasks:
• Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
• Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR).
• Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee’s circumstances & needs.
• Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner.
• Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager.
• Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle. Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality. Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs). Escalate complex cases and queries proactively & appropriately to coach, Team Leader, Relocation Advisor, IM Subject Matter Experts.
• Enable and promote best practice sharing between the team members striving for continual improvement of service delivery. Support other team members by sharing own knowledge and expertise demonstrating teamwork approach.
Qualifications
Bachelor’s degree in Psychology and/or Human Resources Management
Strong attention to detail and accurate execution
Previous experience in HR and Shared Services environment is advantageous
Strong IT skills (Workday, SAP & Microsoft Office) is advantageous
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