Wait, What Do You Do?

<div class="content-intro">  Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together  </div>  Title: - IT Analyst  Experience: 1+ years of experience in IT/Technical Support Location:- Bangalore, India  Work Type: Work from office  Shifts: Rotational shifts Job Summary We are seeking a proactive and customer-focused IT Desktop Support Engineer to provide technical assistance and support for end-user systems, including laptops, hardware, and software. The role involves troubleshooting technical issues, ensuring timely resolution, and maintaining high levels of system availability and user productivity. The ideal candidate will have strong problem-solving skills and hands-on experience with modern IT tools and environments. Key Responsibilities • Provide first-level technical support to end-users via Microsoft Teams, email, and remote support tools. • Install, configure, and troubleshoot Windows operating systems and enterprise applications. • Diagnose and resolve hardware issues related to laptops, printers, and peripheral devices. • Set up, configure, and deploy new hardware and software for end-users. • Support user account management activities, including password resets and authentication issues. • Escalate complex or unresolved issues to Tier 2 support or relevant IT teams as needed. • Accurately document all incidents, service requests, and resolutions in the ticketing system. • Perform routine system maintenance, including updates, patches, and antivirus checks. • Configure and manage endpoint monitoring, security, and inventory tools. • Support and administer Microsoft 365 services, including SharePoint and Intune. • Assist in IT projects, deployments, and system upgrades. • Provide basic support for audio/video conferencing systems and office infrastructure devices (e.g., printers, access control systems). • Identify trends and recurring issues through ticketing tools to improve service delivery. • Train and mentor new hires to ensure smooth onboarding and knowledge transfer. • Collaborate with cross-functional IT teams to ensure seamless IT operations. Core Competencies  • Excellent verbal and written communication skills, with the ability to clearly convey technical concepts to users with varying levels of technical expertise. • Strong problem-solving and multitasking abilities, with a structured approach to troubleshooting and issue resolution. • Customer-centric mindset, demonstrating patience, empathy, and professionalism while addressing user concerns and delivering timely solutions. • Effective time management skills, with the ability to prioritize tasks and handle multiple support requests in a fast-paced environment. • Strong commitment to delivering high-quality end-user support and ensuring a positive user experience. • Proven ability to collaborate effectively within a team, offering support and knowledge-sharing to drive overall team success. • Flexibility to work in rotational shifts or weekends, based on business requirements.   Interested candidates may share their updated resumes to: ruchitha.kalamarla@NewEraTech.com  <div class="content-conclusion">New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here <a id="menur1e55" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.neweratech.com/us/privacy-policy/" target="_blank"></a><a id="menur1e57" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.neweratech.com/us/privacy-policy/" target="_blank">https://www.neweratech.com/us/privacy-policy/</a> We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at <a href="mailto:privacy@neweratech.com">privacy@neweratech.com</a> . </div>