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Requisition ID # 173367 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Technology & Security Work Type: Hybrid Job Location: Oakland Department Overview Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. Position Summary: The Senior IT Applications Operations Analysts applies technical skills, system knowledge and subject matter expertise to diagnose and resolve application and data related problems that are unusual, more difficult or have a broad scope. Assignments are based on extensive knowledge of concepts, principles or practices in a specific discipline, field or area of expertise, and require seasoned, experienced-based judgment in applying and adapting techniques. Manages and maintains multiple production and non-production SmartMeter Applications. Performs overall maintenance and monitoring of the applications, including tool development, critical software and OS patching, support of IT Risk Management and Disaster Recovery programs, for all test and production environments. Configures application for optimum performance requirements to meet business requirements. Develops conversion and tool implementation plans. Review and assess business impact and IT operational impact of proposed changes and updates to the application software, interfaces, daily operational schedule, hardware, LAN/WAN network and network/firewall/router components, database, JMS/Webservices/ESB and operating system. Job Responsibilities <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Interacts with users, business stakeholders, team members, and liaisons from other external groups, including suppliers or contractors, to discuss and diagnose critical or complex issues and incidents</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Create and update Technical Design and Architecture documents, Deployment Guide, Operations Guide, etc.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">May act in a lead capacity to support complex remediation activities, including the design and implementation of complex database routines within the context of existing requirements, business expectations, and design constraints.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Provide application support for mission critical SmartMeter solutions. Monitor application for performance, maintenance and tune application and interfaces to maintain service level agreements. Execute data correction routines (DCRs) to maintain data accuracy.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Support and implement application security testing in compliance with Sarbanes-Oxley, Information Protection, and Internal Auditing standards</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Oversees, mentors, and provides technical guidance to less experienced Application Operations Analysts.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Provide application support for mission critical SmartMeter solutions. Monitor application for performance, maintenance and tune application and interfaces to maintain service level agreements. Execute data correction routines (DCRs) to maintain data accuracy. </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Assist other SMOC Applications Operations Analysts in resolving complex issues; assist root cause analysis and solutions. Use in-depth skills in solving SmartMeter operational and computing issues. </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Provide in-depth knowledge and hands-on experience for SmartMeter application solutions to internal business clients and to project groups leveraging SmartMeter-related technologies. Provide analysis and impact assessment for proposed changes and updates to SmartMeter applications, interfaces, and daily operating schedule.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Provide project updates and reporting for assigned projects. Participate in functional testing and operational testing.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Interacts with users, business stakeholders, team members, and liaisons from other external groups, including suppliers or contractors, to discuss and diagnose critical or complex issues and incidents.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Provide end‑to‑end support for Meter Data Management System (MDMS) operations, including ingestion, VEE ( Validate Edit & Estimate) processing, aggregation, and data publishing</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Lead analysis and resolution of complex data quality issues, system defects, and integration failures</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Design, configure, and optimize VEE rules, exception handling, and performance tuning</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Design, monitor, and troubleshoot MDMS batch jobs, workflows, dependencies, and calendars</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Lead investigation and resolution of complex MDMS and scheduling failures, including missed runs, data delays, and downstream impacts</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Oversee and support integrations between MDMS and other enterprise systems (CIS, AMI, Analytics, Data Warehouse, etc.)</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Lead MDMS upgrades, patches, and major releases, including vendor coordination, cutover planning, and production readiness</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Act as the technical lead for AMI and metering programs, including large‑scale meter deployments, firmware upgrades, and high‑visibility initiatives (e.g., RIVA, Gas AMI)</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Define and execute comprehensive testing strategies for system changes, defect fixes, and new functionality</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Assess risks and dependencies associated with MDMS changes and provide recommendations to leadership</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Mentor and provide technical guidance to junior MDMS analysts and support staff</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Develop and maintain system documentation, runbooks, and operational standards</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Participate in incident management, root‑cause analysis, and continuous improvement initiatives</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Collaborate with cybersecurity, compliance, and data governance teams to ensure regulatory and privacy requirements are met</li> </ul> Qualifications Minimum BA/BS in Computer Science, Business, or equivalent experience Minimum 5 years of programming analysis experience. Desired <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">7+ years of hands‑on experience leading system upgrades, major releases, and production support for mission‑critical systems</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience in Application Development Frameworks, Coding Guidelines and Database Standards and adheres to these when designing and developing.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Can make realistic, feasible recommendations and facilitate implementation of effective solutions.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience supporting MDMS and AMI systems within a utility environment</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience with Smart Meter technologies, interval data, and utility business processes</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Extensive experience with at least one enterprise MDMS platform (e.g., Landis+Gyr, Itron, Oracle, Siemens)</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Strong expertise in SQL and advanced data analysis for troubleshooting, reporting, and validation</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience supporting SOX‑regulated systems, including compliance with access controls, audit logging, and change management requirements</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience working directly with vendors to drive defect resolution, roadmap alignment, and delivery commitments</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Demonstrated ability to operate independently and make sound technical and operational decisions</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Excellent written and verbal communication skills, including executive‑level communication</li> </ul> Preferred Qualifications <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience supporting Landis+Gyr MDMS platform</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience supporting both electric and gas MDMS implementations</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience working IBM power series infrastructure</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Familiarity with AMI head‑end systems and communication networks</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience with large‑scale AMI deployments or enterprise transformations</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Knowledge of regulatory reporting, audits, and compliance requirements</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience supporting time‑of‑use, net metering, demand response, or EV programs</li> </ul> Technical Skills <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Strong hands‑on experience with Oracle databases (SQL tuning, PL/SQL programming, data validation, performance troubleshooting)</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Proficient in Oracle WebLogic administration and support within enterprise utility applications</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Extensive Experience supporting applications on AIX/Linux platforms, including job monitoring and log analysis</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Proficient in Python/UNIX scripting for automation, data analysis, operational reporting, and problem resolution</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Experience troubleshooting application, database, and OS‑level issues in a production environment</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Strong hands‑on experience with enterprise scheduling/workload automation tools, such as UC4</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif">Proven experience supporting mission‑critical batch processing and time‑sensitive data flows</li> </ul>

IT Applications Ops Analyst, Sr-ESC (Oakland, CA, US, 94612)