Wait, What Do You Do?

Core Responsibilities & Duties:

Strong initiative to learn LTL processes (transportation management systems, freight workflows and business processes) and map together for gap analysis, reporting, software requirements, and/or presentations
Use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps
Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and deliver data-driven insights that support network-wide decision making.
Mindful of attention to detail and ability to validate freight rating, billing data, and operational results
Understand IT projects and project management within a transportation and logistics environment
Lead LTL Operations IT projects from start to finish including TMS enhancements, freight rating systems, and terminal management tools
Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network
Other duties as assigned

Qualifications :

Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field
Industry experience is required
3+ years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment
Strong understanding of LTL operations including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements
Demonstrated ability to gather, analyze and document business requirements for IT projects with minimal supervision
Experience working with business leaders and functional users to lead technology projects from initiation through delivery
Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data
Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner
Strong critical thinking skills with the ability to work outside standardized processes to identify the most effective solutions
Excellent written and verbal communication skills with strong attention to detail
Experience with Transportation Management Systems (TMS) such as MercuryGate, SAP TM, or similar platforms preferred
Familiarity with project management methodologies (Agile, Waterfall, or hybrid) preferred
Ability to thrive in a fast-paced environment managing multiple priorities simultaneously

Skills :

Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must be a self-starter that does not require constant direction
Ability to communicate effectively with all levels of operations/users
Strong team player that thrives in a fast-paced environment
General computer skills - Microsoft Office, Outlook, AS400
Excellent communication and problem solving skills
Be able to drive/display ownership/proactive behavior
Efficiently handle multiple IT projects simultaneously
Able to communicate effectively in English (Oral and Written) across range of cultural differences

Forward Air is an Equal Opportunity Employer

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IT Business Analyst