IT Service Analyst Jr. M365 (Obispado, NLE, MX, 64060)

<p><span style="">Requisition Number: 74894</span></p> <p> </p> <p><span style=""><strong>The company built on breakthroughs. ​  <br>Join us.​     </strong></span></p> <p><span style=""><strong>             </strong>                                                             </span></p> <p><span style="">Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  </span></p> <p> </p> <p><span style="">How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  </span></p> <p> </p> <p><span style="">​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   </span></p> <p> </p> <p><span style="">​Come break through with us.  </span></p> <p><br><br><span style="">Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.</span></p><div style="padding:10.0px 0.0px;border:1.0px solid transparent"> <div style="word-wrap:break-word"> <h2 style="margin:0.0px"><span style="">Role Purpose</span></h2> </div> <div> <ul> <li style=""><span style="">Reporting to the Collaboration Operations Manager, the Collaboration Administrator is an operational resource, with an emphasis on Microsoft Office 365. Collaboration Administrator will function as an operational resource to monitor, repair and remediate issues not resolved by frontline troubleshooting.</span></li> <li style=""><span style="">Responsibility will include supporting users in project based and production deployments of related Microsoft Office 365 technologies.</span></li> <li style=""><span style="">Responsibility will also include collaboration with frontline support teams for training and education to assist with customer issue resolution.</span></li> <li style=""><span style="">As a core member of the collaboration operations team, this person will be responsible for helping deliver world class support to a global workforce. The ability to manage multiple tickets/issues concurrently while being a strong communicator to work with various end users and support groups is a key to success.</span></li> </ul> </div> </div> <div style="padding:10.0px 0.0px;border:1.0px solid transparent"> <div style="word-wrap:break-word"> <h2 style="margin:0.0px"><span style="">Key Responsibilities</span></h2> </div> <div> <ul> <li style=""><span style="">Monitor and maintain collaboration SAAS solutions with a focus on Microsoft Office 365.</span></li> <li style=""><span style="">Review and utilize solution documentation (Knowledge Base) to manage incident and task related work</span></li> <li style=""><span style="">Propose updates to Knowledge Base articles as needed based on work</span></li> <li style=""><span style="">Share information with team members for continuous improvement</span></li> <li style=""><span style="">Identify, develop and document operational processes while continuously looking at how to improve upon existing processes.</span></li> <li style=""><span style="">Work closely with first and second level support teams to provide quality customer service</span></li> <li style=""><span style="">Troubleshoot related and integrated applications, infrastructure problems or other IT problems that may have a significant impact on our Microsoft 365 service.</span></li> <li style=""><span style="">Work with relevant teams to assist with updating and maintaining client-side tools as needed</span></li> <li style=""><span style="">Provides escalated support for Business-Critical problems</span></li> </ul> <h2 style="margin:0.0px"> </h2> <h2 style="margin:0.0px"><span style="">Required Skills</span></h2> <ul> <li style=""><span style="">Understanding of Microsoft Active Directory, Exchange on-premise and Exchange Online, Microsoft Teams, Microsoft Outlook Client, Windows 10/11 and web-based applications.</span></li> <li style=""><span style="">Strong troubleshooting ability – define problem statements, work around, root cause resolution.</span></li> <li style=""><span style="">Demonstrated ability to manage multiple tasks.</span></li> <li style=""><span style="">Team player with excellent verbal/written communication and interpersonal skills; ability to effectively present information to all levels of the organization.</span></li> <li style=""><span style="">Able to change and adjust smoothly as the situation demands.</span></li> </ul> </div> </div> <div style="padding:10.0px 0.0px;border:1.0px solid transparent"> <div style="word-wrap:break-word"> <h2 style="margin:0.0px"><span style="">Experiences/Education - Required</span></h2> <ul type="disc"> <li style=""><span style="">Bachelor’s degree, preferred in Information Technology, Computer Science, Information Management Systems, Computer Engineering.</span></li> <li style=""><span style="">Previous work experience in an IT-based role is preferred.</span></li> <li style=""><span style="">Microsoft certification in Microsoft 365, Exchange Online and Microsoft Teams is a plus</span></li> <li style=""><span style="">1 year of experience in system administration, with a focus on Exchange, Teams, and other messaging or chat tools</span></li> <li style=""><span style="">1 year experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.</span></li> </ul> </div> </div> <div style="padding:10.0px 0.0px;border:1.0px solid transparent"> <div style="word-wrap:break-word"> <h2 style="margin:0.0px"><span style="">Experiences/Education - Desired</span></h2> </div> <div> <ul> <li style=""><span style="">Understanding of Identity and Access Management concepts (IDAM)</span></li> <li style=""><span style="">Ability to monitor and understand how vendor outages will be felt by end users of the system</span></li> </ul> </div> </div><div> <div> <div> <div> <p><span style=""><strong>A job that shapes a life. </strong></span></p> <div> <div> <p><span style=""><strong>Corning offers you the total package. </strong></span></p> </div> <div> <p> </p> </div> <div> <p><span style="">Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. </span></p> </div> <div> <ul style="list-style-type:disc"> <li style=""> <p><span style="">Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style=""> <p><span style="">As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.  </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style=""> <p><span style="">Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style=""> <p><span style="">Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. </span></p> </li> </ul> <p> </p> <div> <div> <div> <p><span style="">Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at <a href="mailto:accommodations@corning.com?subject=Corning%20Accommodations">accommodations@corning.com</a>.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div>