IT Service Desk Analyst

We are looking for an IT Service Desk Analyst to support employees with everyday technology issues including computers, phones, mobile devices, and network connections. This role is ideal for someone with about 2 years of IT support experience who enjoys helping people, fixing problems, and working hands-on with equipment. While much of the work is office-based, you will also support technology used in warehouse, yard, and outdoor work areas. Equipment may be dusty, dirty, or exposed to weather, so candidates must be comfortable working in those conditions when needed. The pay for this position is $30 - 33/hr and would be expected to work Monday through Friday 8am to 5pm with a rotating Saturday schedule of 7am to 1pm.   What You’ll Do Help employees with computer, software, phone, and technology issues Answer IT help desk requests and resolve problems quickly Set up and configure new laptops and desktop computers Install programs and make sure equipment is ready for employees to use Support Microsoft Office and Windows systems Set up and manage mobile devices using Microsoft Intune Create and manage user accounts and permissions in Active Directory Set up email accounts and mailbox access Assist with printers, shared drives, and office technology Support phone systems such as 3CX, Dialpad, or similar VoIP systems Document fixes and follow company IT procedures Promote safe and secure technology use across the company   What We’re Looking For At least 2 years of IT help desk or desktop support experience IT certification required (examples include): CompTIA A+ Network+ Microsoft certifications Experience with Microsoft Intune or mobile device management Basic understanding of networking (TCP/IP, LAN/WAN) Strong customer service skills Good communication and problem-solving ability Comfortable working both independently and as part of a team   Work Environment Based at our Camden, NJ location Some work takes place in warehouse or outdoor environments Equipment may be exposed to dust, dirt, noise, or weather conditions Must be comfortable moving between office and operational areas Ability to lift and carry equipment up to 50 lbs Occasional evening or weekend support may be required   #LI-Onsite IND02