IT Solutions Engineer / Analyst III (PHOENIX, AZ, US, 85004-3903)

<p>Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Summary</b></H2> </div><div><p><strong>IT Solutions Engineer / Analyst III</strong></p> <div> <div> </div> <div>This role plays a critical part in keeping APS’s technology reliable, scalable, and ready for the future. As an IT Solutions Engineer / Analyst III, you’ll design, build, and support software, data, and AI‑enabled systems that power essential energy operations and customer‑facing platforms. With growing demand for intelligent digital solutions, this role leverages <strong>Artificial Intelligence agent development (including Copilot Studio)</strong>, <strong>SQL expertise</strong>, and <strong>Python/object‑oriented programming</strong> to strengthen system performance, improve reliability, and support clean energy initiatives that directly benefit the communities we serve across Arizona.</div> <div>As a <strong>self‑starter who is outcome‑driven and collaborative</strong>, you’ll partner across teams to deliver practical, high‑impact solutions that move the business forward.</div> <p> </p> <p><strong>What Your Day Would Be Like:</strong></p> <ul> <li>Designing, developing, and enhancing full‑stack and AI‑enabled solutions that support mission‑critical energy operations and self‑service platforms</li> <li>Building, maintaining, and troubleshooting applications using <strong>Python, SQL, and object‑oriented programming principles</strong> to improve system performance, scalability, and reliability</li> <li>Developing and supporting <strong>AI agents and automation solutions</strong>, including work in <strong>Copilot Studio</strong>, to improve efficiency and user experience</li> <li>Collaborating closely with cross‑functional teams to deliver modern, outcome‑focused solutions aligned with business needs</li> <li>Supporting mobile and web platforms through continuous improvement and end‑to‑end production lifecycle support</li> <li>Applying strong engineering judgment to solve complex software, data, and system challenges that impact customers and grid operations</li> </ul> <p> </p> <p><strong>Who We’re Looking For:</strong></p> <ul> <li>Experience developing and supporting full‑stack applications with strong <strong>Python and object‑oriented programming</strong> skills</li> <li><strong>Structured Query Language (SQL)</strong> expertise for working with data‑driven applications and systems</li> <li>Knowledge of or experience with <strong>Artificial Intelligence agent development</strong>, including tools such as <strong>Copilot Studio</strong></li> <li>Familiarity with modern frameworks, tools, and environments (e.g., Java, JavaScript, Spring Boot, Angular, React, Django, CI/CD pipelines)</li> <li>Ability to troubleshoot complex system and application issues in Linux and Windows environments</li> <li>A <strong>self‑starter and collaborative problem‑solver</strong> who is outcome‑driven, values reliability, and is motivated by real‑world impact</li> </ul> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><p><strong>IT Solutions Engineer / Analyst III</strong></p> <ul> <li>Bachelors' degree in Information Technology or related field</li> <li><em><strong>PLUS</strong></em> five (5) years of prior relevant experience or equivalent combination of education and directly related experience.</li> <li>Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas</li> </ul> <p><strong>Preferred Special Skills, Knowledge or Qualifications:</strong></p> <ul> <li>Knowledge of multiple programming languages, database management systems and development platforms</li> <li>Skills in understanding and explaining highly technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving advanced complex problems in own area of work<br><br></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Major Accountabilities</b></H2> </div><div><p>1) Designs, develops, troubleshoots, and debugs software programs for enhancements and new products and/or in support of design, infrastructure and technology platforms<br>2) Analyzes and assists with creating reusable and enterprise-level modules/applications<br>3) Conducts performance reviews and recommends improvements to existing codes<br>4) Reviews and recommends equipment, resources and software<br>5) Recommends changes in development, maintenance and system standards. <br>6) Trains users in conversion and implementation of system<br>7) Conduct integration system testing and evaluations<br>8) Leads the design, development and implementation of new solutions<br><br></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Export Compliance / EEO Statement</b></H2> </div><div><p>This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.<br><br>Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.<br><br>For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.</p></div></div></div><p><strong>Home based:</strong><strong> </strong>Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis. </p> <ul> <li style="font-weight:bold"><strong><em>Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).  </em></strong></li> <li><em>Working from a home office requires adequate technology and an appropriate ergonomic set up.  </em></li> <li><em>Role types are subject to change based on business need. </em></li> </ul>