IT Systems Analyst (40610)

At Big Geyser Inc., we are New York's largest non-alcoholic, family-owned beverage distributor and the exclusive New York distributor for top-selling brands such as Bloom, C4, Celsius, Essentia, Hal's New York, Liquid Death, Poppi, and many more. Big Geyser is a leading force in the beverage and snack business. Join a collaborative, fast-growing team that promotes career development.

We offer competitive compensation and a comprehensive benefits package including Medical, Dental, Vision, FSA, 401(k) with generous match, Retirement Savings, Paid Vacation, Paid Sick Time, Paid Family Leave, and much more.

Reporting to the Vice President of IT, the IT Systems Analyst is the technical right hand of the IT function and a true generalist — someone who has worked across helpdesk, desktop, and mobile support and can still solve problems hands-on at any level. The primary focus of the role, however, is our ERP: analyzing, tracking, and resolving the business processes that run through Vermont Information Processing (VIP), the route-accounting and direct-store-delivery platform Big Geyser runs on.

The strongest candidates treat a system issue as a business-process issue. They trace problems across order entry, EDI, warehouse fulfillment, routing, and AR/AP; translate between what the business needs and what the system does; and drive each issue to a confirmed resolution while communicating clearly with finance, operations, warehouse, and sales.

1. ERP (VIP) Business-Process Analysis & Resolution — Primary Focus

• Own the day-to-day VIP queue. Own the intake, triage, and resolution of VIP ERP issues across finance, warehouse, route accounting, and sales — from first report through to a confirmed, closed fix.
• Diagnose across layers. Investigate and resolve order-processing errors, invoicing and pricing discrepancies, inventory and reconciliation variances, and reporting problems, identifying whether the root cause sits in data, configuration, or the underlying business process.
• Manage the VIP relationship. Serve as the primary liaison to VIP support: open and manage tickets, supply the detail VIP needs, track items through development, and follow up so nothing stalls.
• Fix the process, not just the ticket. Partner with department owners to redesign or tighten the process behind a recurring issue, not just clear the ticket in front of you.
• Support upgrades and testing. Coordinate VIP release upgrades and monthly mods: review what is changing, test against Big Geyser's workflows, and confirm nothing breaks.

2. EDI, Integrations & Cross-Functional Process Work

• Resolve EDI transaction failures with VIP — rejected POs, ASN issues, acknowledgment (997) errors, and mapping problems — and coordinate with VIP, trading partners, and internal teams to restage documents and onboard new chain accounts.
• Support the platforms that feed and extend VIP (Retailer Portal / ecommerce, purchasing and forecasting, iDIG reporting, and the iOS field apps) and troubleshoot where data hands off between them and the ERP.
• Work with Finance, Operations, Warehouse, and Sales to translate business needs into practical, workable solutions.

3. Data, Reporting & Analytics

• Support SQL-based reporting against the VIP data warehouse; generate, validate, and troubleshoot operational and financial reports and dashboards, including recurring reporting such as daily sales tracking.
• Work with SSRS and comparable BI/reporting tools; analyze operational data to improve distribution performance and reduce cost, and build views that give department leads actionable insight.

4. Technical Support, Ticketing & Vendor Coordination (Foundation)

• Provide advanced, escalation-level troubleshooting across end-user devices, warehouse handhelds and mobile printers, and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Manage the mobile fleet: device provisioning and MDM, carrier/account coordination, and controls on warehouse picker/checker devices; handle user and mailbox lifecycle, access control, email security, and eDiscovery / litigation-hold requests.
• Maintain structure in the IT service-desk platform — categories, workflows, and SLAs (Big Geyser uses ManageEngine ServiceDesk Plus) — and support IT projects such as implementations, site build-outs, and automation.
• Coordinate with VIP, EDI partners, carriers, logistics vendors, and the Managed Service Provider (MSP) on issues and infrastructure that impact distribution.

5. Leadership & Team

• Serve as a trusted second-in-command to the VP of IT; help prioritize workload and manage competing demands in a small, high-output team.
• Provide guidance and mentorship to junior support staff, and document how things work so knowledge does not live in one head.

​​​​​​​Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) with Generous Company Match
• Retirement Savings Plan
• Paid Vacation, Sick Time & Holidays
• Paid Family Leave / Parental Leave
• Life Insurance
• Employee Discount
• Referral Program