IT Technical Manager (Obispado, NLE, MX, 64060)

<p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Requisition Number: 74768</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>The company built on breakthroughs. ​  <br>Join us.​     </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>             </strong>                                                             </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">​Come break through with us.  </span></p> <p><br><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.</span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Role Purpose</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">The ServiceNow Technical Lead is responsible for ensuring successful delivery and optimization of ServiceNow solutions across enterprise environments. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Responsibilities</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Lead ServiceNow module implementation and configuration. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Collaborate with stakeholders to gather and refine requirements. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure adherence to best practices and governance standards. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Perform quality assurance and validation of platform changes. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Provide mentorship and guidance to junior team members. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Manage integrations with third-party systems. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Support continuous improvement and innovation initiatives. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Develop and maintain technical documentation. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Coordinate with cross-functional teams for project success. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure compliance with security and regulatory requirements. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences/Education - Required</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Minimum 5+ years of hands on ServiceNow experience. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience in large scale enterprise implementations. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Leadership experience managing cross functional teams. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong ITIL and digital transformation background. </span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Proven track record of delivering complex ServiceNow projects. </span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Education &amp; Certifications</strong> </span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Bachelor’s degree in computer science, Information Technology, or related field. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences/Education - Desired</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Certified ServiceNow Application Developer (CAD).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Certified Implementation Specialist – Data Foundation (CMDB and CSDM)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Certified Implementation Specialist – Discovery (CIS-DISCO)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Certified Implementation Specialist – Service Mapping</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Certified Implementation Specialist – Software Asset Management (CIS_SAM)</span></li> </ul></div></div></div><div> <div> <div> <div> <div> <div> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>A job that shapes a life. </strong></span></p> </div> <div style="text-align:justify"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Corning offers you the total package. </strong></span></p> </div> <div style="text-align:justify"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. </span></p> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. </span></p> </li> </ul> </div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.  </span></p> </li> </ul> </div> </div> <div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc;text-align:justify"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. </span></p> </li> </ul> <div> <div> <div> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at <a href="mailto:accommodations@corning.com?subject=Corning%20Accommodations">accommodations@corning.com</a>.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div>