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KYC Operations Analyst 2 (Maker/Checker)

Citi · Mumbai Maharashtra India
// classified as
Other (Adjacent or hard to classify.)
posted
<1d ago
location
Mumbai Maharashtra India
languages
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tools
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> description

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

  • Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
  • Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
  • Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
  • Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
  • Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
  • Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
  • Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
  • Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
  • Conduct calibration sessions to standardize knowledge across Checkers
  • Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
  • Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
  • Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
  • As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
  • Monitor and track KYC documentation completion to ensure minimal past dues

Skills:

  • Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
  • The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
  • Strong analytical skills and time management skills, excellent attention to details
  • Excellent written and verbal communication skills and aptitude in communicating with senior management
  • Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
  • Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
  • Ability to work well under pressure and tight time frames
  • Pro-active, flexible, have good organizational skills and must be team player.
  • Ability to work in a dynamic environment

Knowledge/Experience:

  • 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
  • Good command of reading and writing English.
  • Good PC skills with ability to pick up new software systems.
  • Co-operative, proactive with high sense of responsibility & teamwork
  • Ability to work under pressure and in a volatile environment
  • Attention to details with high accuracy in work; Strive for process improvement.
  • Display the ability to prioritize effectively to meet routine processing deadlines
  • Flexible enough to work as per Business timings.
  • ACAMS certified (an advantage)

Qualifications:

  • University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.

#LI-NC2

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    Job Family Group:

    Operations - Services

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    Job Family:

    Business KYC

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    Time Type:

    Full time

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    Most Relevant Skills

    Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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    Other Relevant Skills

    For complementary skills, please see above and/or contact the recruiter.

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    Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

     

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