Lead Business Systems Analyst

<p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Description</strong></span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">As a Lead BSA on the Enterprise Applications team at Dolby, you will be pivotal in supporting and enhancing software systems across various business functions, including legal, compliance, licensing, sales, and customer support. Your role encompasses managing applications such as contract lifecycle management (CLM), customer relationship management (CRM), document management, customer support, and business intelligence (BI). You will be responsible for the functional deliverables throughout the Software Development Life Cycle (SDLC) and play a strategic role in the implementation and enhancement of enterprise systems. This position demands collaboration with IT and business stakeholders, mentoring junior team members, and shaping the strategic roadmap for enterprise applications. We are seeking candidates who can thrive in a dynamic environment. Demonstrating versatility and a proactive approach to problem-solving is essential.</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Essential Job Functions</strong></span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Champion one or more functional areas or applications supporting contracts, compliance, licensing, sales, and customer support operations. Key systems include CLM, CRM (Salesforce), document management, and BI applications.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Handle all SDLC phases including requirements gathering, process reengineering, functional design, testing, training, support, and continuous improvement.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Adapt to project demands by wearing multiple hats, seamlessly shifting between roles such as business analyst, solution designer and project manager as needed.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Document business processes using tools such as MS Visio, Miro and/or other modeling applications and refine processes to maximize efficiency.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Facilitate business process review meetings with subject matter experts to optimize efficiency.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Gather and define functionality, usability, reliability, and performance requirements in collaboration with users for system implementation and enhancements.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Translate business requirements into application functionality, deciding when to advocate and when to compromise to reach mutually acceptable solutions.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Create high-level functional designs mapped to business or architectural requirements, communicating these to technical development teams.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Mentor and lead junior team members, including business systems analysts and contractors, fostering their development.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Document and execute system, performance, and user-acceptance test plans ensuring system changes are error-free and meet approved requirements and designs.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Analyze and prioritize application defects and enhancements, participating in change management processes.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Develop mixed-media training materials and deliver training to super-users, ensuring they are well-equipped to use the systems.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Manage projects involving system implementations, upgrades, and process improvements, setting project timelines and priorities.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Assist project team members with project estimates and detailed work plans.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Help shape and implement strategic roadmaps for one or more business systems.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintain professional, diplomatic interactions with stakeholders to ensure smooth and efficient operation of business information systems.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Communicate effectively through written correspondence, technical consultations, and meetings.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Perform duties as assigned by immediate supervisor or any member of the Dolby management team, subject to approval by direct manager and/or departmental VP.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Flexible to work extended hours and consistently provide coverage through 12:00 PM Pacific Time to support global stakeholders across time zones.</span></li> </ul> </ul> <p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Education, Skills, Abilities, and Experience Required</strong></span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Education:</strong> BS/BA in Information Management Systems or related field, or equivalent work experience.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Experience:</strong></span></li> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Minimum of 8 years in information management, with at least 6 years as a business systems analyst specializing in CRM &amp; CLM</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Extensive experience with Salesforce, particularly in managing and enhancing for legal and compliance functions.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven expertise in implementing and supporting CLM systems, such as Conga CLM, DocuSign, and other workflow automation tools</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Familiarity with BI tools and data analytics to derive actionable insights from complex data sets.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Extensive knowledge and experience in Salesforce (Sales, Service &amp; Experience Clouds), Conga CLM &amp; DocuSign</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with integrating AI-driven solutions into legal processes.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with SQL and database query development is a plus.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong project management capabilities, including defining project scope, establishing timelines, coordinating resources, communicating status, and ensuring successful delivery.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Exceptional organizational skills with a talent for structuring information and processes logically and efficiently.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proficiency in handling multiple responsibilities across different systems and projects</span></li> </ul> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="list-style:none;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Outstanding written and verbal communication skills, with the ability to engage effectively with senior executives and a diverse range of stakeholders.</span></li> </ul> </li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="circle"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Salesforce and project management certifications are a plus</span></li> </ul> </ul>