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<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The Lead – Endpoint Analytics & Governance is responsible for driving the Digital Employee Experience (DEX) and Endpoint Analytics strategy through effective governance, stakeholder engagement, vendor management, and data-driven insights. The role is responsible to work and manage Endpoint Analytics platforms, including Nexthink and Microsoft Device Analytics, ensuring service performance, data quality, reporting excellence, and continuous improvement initiatives are delivered in alignment with business objectives.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The position leverages Power BI and analytics capabilities to transform endpoint and user experience data into actionable insights, enabling proactive decision-making, service optimization, risk mitigation, and improved employee productivity. Working closely with End User Services, Engineering, Service Desk, business stakeholders, and managed service partners, the role drives governance, service performance management, experience-led improvements, and strategic transformation initiatives across the global endpoint environment.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strategy</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Define and drive the Endpoint Analytics and Digital Employee Experience (DEX) roadmap leveraging Nexthink, Device Analytics, and Power BI.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Establish global standards, governance, and reporting frameworks for endpoint health, user experience, and service performance.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Identify opportunities for proactive issue detection, automation, and experience improvements through data-driven insights.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Partner with Product, engineering, and business stakeholders to align analytics initiatives with organizational objectives and employee experience goals.</span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Business</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Own the delivery and continuous improvement of Endpoint Analytics services, ensuring measurable business outcomes and user experience improvements.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Translate complex endpoint and operational data into actionable insights and executive-level reporting through Power BI dashboards.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Quantify benefits from analytics-driven initiatives, including productivity gains, reduction in incidents, improved device performance, and support cost optimization.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Act as the primary analytics SME for Nexthink, Device Analytics, and Power BI across End User Support function.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Processes</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Manage BAU operations of Nexthink and Endpoint Analytics platforms, ensuring data quality, platform health, and reporting accuracy.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Design, develop, and maintain Power BI dashboards, KPIs, scorecards, and self-service reporting capabilities.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Monitor endpoint experience metrics including device performance, application reliability, login experience, collaboration tools, and user sentiment.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Analyse trends, identify root causes, and provide data-driven recommendations to reduce recurring endpoint issues and improve service stability.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Develop proactive monitoring, alerting, and automated remediation opportunities using Nexthink insights and platform capabilities.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Collaborate with Service Desk, Engineering, Workplace Technology, and Vendor teams to drive corrective and preventive actions.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Establish and maintain KPI frameworks for endpoint performance, digital experience, service quality, and operational effectiveness.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Deliver regular operational, tactical, and executive reporting on endpoint health, user experience, and improvement initiatives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure consistent governance, documentation, and adoption of analytics standards, reporting methodologies, and data visualization best practices.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Drive continuous service improvement through trend analysis, user feedback, experience scores, and Voice of Customer data.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Mentor and guide team members on Nexthink, Endpoint Analytics, data interpretation, and Power BI reporting best practices.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support audit, compliance, and service review activities by providing accurate and timely analytics and reporting.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">People & Talent</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Lead and develop the Endpoint Analytics capability, fostering a culture of data-driven decision making and continuous service improvement.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Provide functional leadership and mentoring on Nexthink, Device Analytics, Power BI, Digital Employee Experience (DEX), and analytics best practices.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Define skill development plans and competency frameworks to ensure team readiness for emerging analytics and workplace technologies.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Promote knowledge sharing and establish standards for dashboard development, data storytelling, and insight generation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Collaborate with managed service partners to ensure knowledge transfer, capability uplift, and alignment with organizational objectives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Drive employee engagement and performance through clear objectives, coaching, and continuous feedback.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Risk Management</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Identify and assess risks related to endpoint experience, service performance, analytics accuracy, platform availability, and data quality.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure appropriate controls are established to mitigate operational, service, security, and compliance risks within the Endpoint Analytics service.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Monitor service risks and trends through proactive analytics, identifying potential issues before they impact end-user productivity.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Govern vendor risk by ensuring managed service partners meet contractual obligations, service commitments, and operational standards.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure reporting, dashboards, and analytics outputs are accurate, reliable, and aligned with business decision-making requirements.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Drive root cause analysis and corrective action plans for recurring service, experience, or reporting issues.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support audit, compliance, and risk review activities by maintaining appropriate documentation, controls, and evidence.</span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Governance</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support Service Owner with Endpoint Analytics governance, ensuring alignment with End User Services strategy, standards, and objectives in adherence to group end point standard and Device analytics operating procedure.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Govern the managed service provider delivering Nexthink and Device Analytics services through regular operational reviews, KPI monitoring, and performance management.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Define, maintain, and report service KPIs, SLAs, OLAs, experience metrics, and continuous improvement targets.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure compliance with organizational policies, data governance requirements, security standards, and regulatory obligations.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Provide executive-level reporting and insights on endpoint health, digital employee experience, service performance, and improvement outcomes.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Regulatory & Business Conduct</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key stakeholders</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• End User Services (ESS) Leadership – Strategic direction, service performance, and experience outcomes.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Service Desk Leadership – Incident trends, user pain points, shift-left opportunities, and service improvements.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Workplace Engineering / Endpoint Engineering Teams – Device health, application performance, OS lifecycle, and remediation activities.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Digital Employee Experience (DEX) Teams – Experience measurement, user sentiment, and improvement initiatives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Service Owners / Service Domain Leads – Service performance, experience metrics, and transformation opportunities.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• IT Operations & Infrastructure Teams – Endpoint, network, collaboration, and infrastructure-related performance issues.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Information Security & Compliance Teams – Governance, risk management, audit requirements, and policy adherence.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Enterprise Architecture Teams – Analytics strategy, platform alignment, and technology roadmap.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Business Relationship Managers / Business Stakeholders – User experience priorities and business impact assessments.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• PMO / Transformation Teams – Delivery of analytics-driven improvement and transformation initiatives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Managed Service Provider (Nexthink / Device Analytics Operations Team) – Service delivery, platform operations, reporting, and continuous improvement.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills and Experience</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Incident Ticket Data Analysis </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Power BI</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Power Automate / Other Automation tools</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Azure DevOps (ADO)</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• ITSM</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• SNOW</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• <strong>Education </strong>bachelor’s degree </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• <strong>Training </strong>Nexthink, Power Bi & Automation Tools</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• <strong>Certifications </strong>Nexthink, Power Bi & Automation Tools</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div></div>