Loan Servicing Controls Analyst (Non-IT)

NASA Federal Credit Union is seeking a Loan Servicing Controls Analyst to support the Assistant Vice President of Loan Servicing in ensuring servicing rules across Consumer and Mortgage Loan Servicing are accurately identified, interpreted, implemented, and maintained in alignment with investor, partner, and credit reporting requirements. The Loan Servicing Controls Analyst will proactively monitor industry servicing standards, rule updates, and partner/investor communications to recommend timely adjustments to internal rules and processes. This role will serve as a liaison between Consumer and Mortgage Loan Servicing and external partners to translate servicing expectations into internal rule logic, ensuring servicing processes remain rules-based, accurate, and compliant with investor and contractual obligations.

The position will support Loan Servicing Management in audit preparedness and maintain comprehensive documentation of rule logic, decision frameworks, implementation history, and change management activities to support governance and audit readiness. The Loan Servicing Controls Analyst will work closely with Loan Servicing Management to facilitate alignment on rule changes and operational impacts and will take primary responsibility for advancing approved changes through implementation. This includes coordinating with the Technology Department to define system requirements, prioritize enhancements, and ensure timely and accurate execution of system updates. The role will also be partnered with Consumer and Mortgage Servicing Managers to ensure operational processes are aligned with implemented system changes and servicing requirements.

This position will require you to reside within commutable distance to our Corporate Office located in Upper Marlboro, Maryland.