Marketplace Operations Sr. Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

We are looking for a Data oriented person with strong data analytic skills to support one of the TOP start-ups in the Food Delivery category across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day-to-day Marketplace operations.This role, will allow you to interact and collaborate with cross-functional teams like Pricing, Marketing, Product, Business Governance, Commercial and others within the Food Delivery ecosystem. By being part of the Delivery Marketplace team you will manage city portfolios with a best-in-class approach across the markets DiDi operates. As our data-driving team member, you should have a background and advanced skills in SQL, Excel, and Python as well as sound business acumen. 

Role Responsibilities

• Build scalable operations processes focused on driving growth and efficiency
• Design engagement strategies to increase and retain the number of couriers on our platform, as well as their online connection time
• Generate data insights and work cross-functionally with departments such as Supply Growth, Business Governance, Courier Structure, Marketing, CX, and various regional operations teams
• Turn raw data into actionable opportunities using visualization and analytics tools such as Power BI, Tableau, SQL, Python, R, and big data platforms
• Conduct research and analysis to produce clear evidence of the effectiveness and efficiency of product and operations initiatives
• Build and maintain detailed reporting models, including core OKRs and growth funnels, to support city-level, regional, and market-wide consolidation efforts
• Recommend changes to improve city performance across Mexico and regional markets, guided by the Marketplace pillars
• Ensure data cleanliness and consistency to support sound analysis and decision-making
• Document best practices to promote consistency and continuous improvement across the business unit and the company
• Support the product team by providing input and feedback on new features and assignment models

Role Qualifications

• 2 to 4 years of professional experience in consulting, operations, analytics, technology, or as an analyst
• A degree in Engineering, Mathematics, Economics, Business or a related field
• Problem-solving: Skilled at gathering data, executing analysis, and structuring information to drive solutions
• Technical skills: Proven experience with tools such as Excel, SQL, Python, and Google or Microsoft suites
• Ownership: Strong prioritization skills, a feedback-driven mindset, and an owner mentality
• Risk and ambiguity: Comfortable navigating uncertainty and taking calculated risks through innovative approaches
• Analytical thinking: Demonstrated aptitude for analytical and conceptual problem-solving, with comfort handling quantitative analysis
• Communication: Ability to convey complex ideas clearly, both verbally and in writing
• Attention to detail: Detail-oriented, with a strong desire to learn
• Teamwork: Strong collaboration skills and emotional maturity
• Language: English proficiency to communicate with teams across DiDi's global operations

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms