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<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">The ASU Meal Plan Office Manager is responsible for overseeing the day-to-day administration, reconciliation, customer support, and reporting processes for mandatory and voluntary meal plans across Arizona State University. This role serves as a key liaison between Aramark, ASU partners, students, families, subcontractors, and internal Finance and Operations teams to ensure meal plan activity is accurate, timely, and aligned with business requirements.</p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">This position supports student experience, financial accuracy, and operational efficiency by managing meal plan downloads, voluntary plan setup, eCommerce sales tracking, declining balance commission requirements, system troubleshooting, and routine reporting. The manager must be highly organized, customer-service focused, detail-oriented, and comfortable working under deadlines during high-volume campus periods.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><ul> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Manage the ASU mandatory meal plan student download process for fall and spring semesters by campus, ensuring data is accurate and reconciled timely.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Oversee voluntary meal plan setup through the eCommerce system and ensure plans are active and functioning within 24 hours of student purchase or enrollment.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Track daily eCommerce meal plan sales and maintain accurate records for Finance, Operations, and leadership review.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Pull weekly, monthly, and year-to-date meal plan sales reporting and submit required information to the Finance team for P&L processing.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Reconcile deferred income activity monthly for mandatory meal plans, voluntary meal plans, and voluntary declining balance accounts.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Serve as the primary liaison between ASU partners, the Meal Plan Office, Aramark Finance, Operations, Sun Card, University Housing, students, and families regarding meal plan questions and issue resolution.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Support system troubleshooting and coordinate timely resolution of meal plan access, account setup, data upload, and transaction issues.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Ensure subcontractor requirements related to declining balance account commissions are followed, tracked, and communicated as needed.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Set up and track approved marketing promotions related to meal plans and provide performance updates when requested.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Prepare summer conference daily rate sheets and supporting documentation for Finance and Operations.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Compile, analyze, and report meal plan, sales, customer, and financial data in response to management requests.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Maintain organized documentation, standard operating procedures, audit support, and process records to support compliance and continuity.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Provide customer service support by responding to phone calls, emails, student/family inquiries, campus partner questions, and escalated meal plan concerns.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Identify opportunities to improve office processes, reporting accuracy, communication, and overall meal plan administration.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Qualifications</H2> </div><div><ul> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Associate degree in Business, Finance, Accounting, Hospitality, or a related field preferred; equivalent work experience may be considered.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Minimum two years of experience in customer service, administrative operations, financial support, account reconciliation, campus services, or a related high-volume environment preferred.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Strong attention to detail with the ability to review, reconcile, and maintain accurate data across multiple systems.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Excellent verbal and written communication skills with the ability to support students, families, campus partners, leadership, and internal teams professionally.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Ability to manage multiple deadlines, prioritize competing requests, and adapt quickly during peak campus periods.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Strong problem-solving skills with the ability to research issues, escalate appropriately, and follow through to resolution.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Proficient computer skills, including Microsoft Excel, Word, Outlook, and Teams; experience with Power BI, eCommerce systems, student account systems, or financial reporting tools is a plus.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Ability to work cross-functionally with Finance, Operations, client partners, subcontractors, and campus service teams.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">High level of professionalism, confidentiality, organization, and accountability.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Prior experience in higher education, hospitality, food service, meal plan administration, finance support, or student services preferred.</span></li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%">Background check required.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Aramark</H2> </div><div><p><b>Our Mission</b></p> <p>Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p> <p>At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. </p> <p><b>About Aramark</b></p> <p>The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at <a href="http://www.aramarkcareers.com">http://www.aramarkcareers.com</a> or connect with us on <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramarkCareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295643289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FStKmW3AoNZb2vJnR%2FQQ65UlkGbWjN%2B0YzJ0Pl3Vpcs%3D&reserved=0">Facebook</a>, <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kdMgnbALw10003oI5eCv3mUef0FKb%2BAuVM38jJD%2BTEM%3D&reserved=0">Instagram</a> and <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aDi0EMVcAG61WwWR7WpIUFcvNiqtIRl5d8p%2BKAdrL2c%3D&reserved=0">Twitter</a>.</p></div></div></div>

Meal Plan Operations & Analytics Manager