MIS Support Analyst
Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
- Mission-oriented work
- Diverse and inclusive culture
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Centers in Nashville and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
The Management Information System (MIS) Support Analyst provides technical support to HealthStream employees and contractors. This role serves as a primary point of contact for hardware, software, account access, device setup, and troubleshooting needs. The IT Support Specialist works to resolve technical issues efficiently while delivering excellent customer service and supporting the HealthStream's technology environment. This role is required to be on site in the Nashville, TN office 2-3 days a week.
Key Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
- Interface with employees and contractors to provide technical support while delivering a high level of customer service and ensuring a positive end-user experience.
- Coordinate onboarding, offboarding, and employee transitions by provisioning user accounts, granting appropriate access, configuring and deploying hardware, and ensuring compliance with security and access management procedures.
- Diagnose, troubleshoot, and resolve hardware, software, operating system, application, and connectivity issues while communicating effectively with users and meeting established service expectations.
- Develop and maintain knowledge articles and documentation while tracking key metrics to identify trends, improve processes, and enhance service delivery.
- Research and evaluate new technologies, tools, and support practices to identify opportunities for improving existing services.
- Collaborate with MIS team members to share knowledge, support cross-training efforts, and provide backup coverage.
- This role is required to participate in the on-call schedule of 7 days, which rotates on a monthly or bi-monthly basis. This is subject to change based on business need.
- You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.