MSCC

Job Title: MSCC - Risk and Compliance AnalystStatus: ExemptReports to: Director - MSCC SupportDepartment: Member Service Contact CenterJob Code: 12099Pay Range: $77,500.00 - $85,000.00 Annually WHO WE ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.WHO YOU ARE:You are a highly analytical compliance and risk professional who thrives in a regulated environment. You influence through expertise, build trusted partnerships, and proactively identify opportunities to strengthen controls and reduce risk.WHAT YOU'LL DO: Compliance Oversight Develop, implement, and maintain compliance programs specific to contact center operations. Monitor regulatory changes (e.g., NCUA, CFPB, BSA/AML, TCPA) and assess their impact on contact center procedures. Conduct regular audits and assessments to ensure adherence to internal policies and external regulations. Risk Management Identify, assess, and mitigate operational risks within the contact center environment. Collaborate with cross-functional teams to develop risk response strategies and corrective action plans. Maintain and update risk reporting and incident logs. Training & Communication Design and deliver compliance and risk training for contact center staff and leadership. Serve as a subject matter expert and liaison between compliance, legal, and contact center teams. Promote a culture of compliance and ethical behavior across all levels of the contact center. Reporting & Documentation Prepare and present risk and compliance reports to senior leadership and regulatory bodies as needed. Maintain accurate documentation of compliance activities, findings, and resolutions. Process Improvement Evaluate and enhance contact center processes to reduce risk exposure and improve compliance efficiency. Leverage data and analytics to identify trends, gaps, and opportunities for improvement. Partner with Quality team on aligning call evaluations with the compliance and risk program. Other duties as assigned. QUALIFICIATIONS AND PREFERENCES: Bachelor’s Degree Business, Finance, Risk Management, or related field required 3+ years compliance, risk management, or audit roles, preferably within a credit union or financial institution. Experience in a contact center environment is highly desirable preferred WHY JOIN US:Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3341DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. #LI-Hybrid