← back to jobs
> job detail
D
👽Other

Operation Analyst (Advanced Chinese Mandatory)

DiDi Global · Sao Paulo, SP
// classified as
Other (Adjacent or hard to classify.)
posted
1d ago
location
Sao Paulo, SP
languages
sql
tools
excel, looker, tableau
> stack
sqlexcellookertableau
> description

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

 

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

 

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Team Overview

As an Operation Analyst for Brazil Food at DiDi, you will drive operational excellence and marketplace growth for our food delivery business in Brazil by analyzing supply-demand dynamics, optimizing fulfillment efficiency, and informing regional strategy through data-driven insights; your work will directly impact order completion rates, delivery times, and unit economics across major Brazilian metros. You will join the Brazil Food Operations team whose mission is to scale safe, reliable, and cost-effective food delivery by improving driver-partner allocation, merchant performance, and customer experience through cross-functional execution.

Language of Chinese, English, Portuguese must be native.

Role Responsibilities

  • Analyze daily and weekly marketplace metrics (orders, active drivers, acceptance rates, ETA variance) to identify bottlenecks and propose corrective actions that improve on-time delivery rate by measurable percentage points.
  • Design and maintain operational dashboards and automated reports for regional stakeholders to monitor KPIs (GMV, take-rate, delivery cost per order), reducing time-to-insight for operations leads by at least 30%.
  • Optimize driver-partner supply allocation through forecasting and scenario modeling to lower idle time and reduce average delivery distance, aiming for specified improvements in fulfillment efficiency.
  • Partner with regional operations, merchant success, and product teams to implement pilots (pricing, incentives, routing) and measure lift using A/B tests or quasi-experimental methods, reporting statistically significant impact on key metrics.
  • Conduct root-cause analysis for incidents (surge events, service outages, safety or compliance issues) and coordinate corrective action plans that minimize recurrence and quantify impact on customer satisfaction.
  • Support monthly and quarterly business reviews by compiling insights, creating concise decks, and recommending tactical and strategic actions to improve profitability and market share in Brazilian cities.
  • Monitor competitive and local market trends in Brazil’s food delivery landscape to recommend adjustments to operational tactics that protect or grow DiDi’s customer base and merchant partnerships.

Role Qualifications

  • Bachelor's degree in Business, Economics, Statistics, Engineering, or a related field is preferred but equivalent practical experience in operations analytics is acceptable.
  • Proficiency in SQL and Excel for extracting and manipulating large datasets, with demonstrated ability to write complex queries and produce reliable datasets for analysis.
  • Experience with BI tools such as Tableau, Power BI, or Looker to build operational dashboards and visualizations used by senior stakeholders.
  • Solid analytical foundations in metrics design, experiment analysis, forecasting, and cohort analysis to generate actionable recommendations that move business KPIs.
  • Familiarity with delivery logistics, marketplace dynamics, or on-demand platforms, ideally within food delivery or ride-hailing contexts, to quickly translate insights into operational adjustments.
  • Strong communication skills with the ability to present quantitative findings clearly to cross-functional and regional teams and to drive follow-through on recommended actions.
  • Data-driven mindset, problem-solving orientation, and bias for action with capacity to prioritize high-impact initiatives in a fast-paced, high-complexity environment such as Brazil’s multi-city operations.
  • Language of Chinese, English, Portuguese must be native.

EEO Statement

 

  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

 

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

 

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

 

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

 

 

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

 

Apply at DiDi Global →