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Operations Analyst

Urbanutilities · Fortitude Valley, Queensland
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Other (Adjacent or hard to classify.)
posted
<1d ago
location
Fortitude Valley, Queensland
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> description

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

Your opportunity:

The Operations Analyst supports the delivery and continuous improvement of operational reporting, dashboard maintenance, and business performance support across the Customer Experience branch.

This role is responsible for maintaining existing reporting assets, supporting data validation and quality improvements, maintaining documentation, and ensuring reliable reporting services. The role will also develop foundational knowledge of modern analytics platforms, including Power BI and Microsoft Fabric, to support the ongoing uplift of the P&I capability.

About you:

You're a detail-oriented and analytical professional who enjoys working with data to uncover insights and support informed decision-making. Comfortable working independently, you have a keen eye for accuracy and are confident managing, analysing and maintaining data across multiple systems. You enjoy collaborating with stakeholders to understand business needs and translate them into meaningful data solutions and reporting that drives better outcomes.

  • A tertiary-level qualification in a relevant field (IT, Analytics) or relevant work experience.

  • Experience working in data analytics within a large, complex organisation.

  • Experience identifying, analysing and providing recommendations on business functions incorporating ‘big data’, with a strong focus on quality management and continuous improvement.

  • Strong analytical skills with the ability to collect, interpret and report on data from a variety of sources.

  • Experience maintaining data integrity, managing data structures and ensuring information is accurate, up to date and accessible.

  • Ability to gather and document business requirements through stakeholder engagement, interviews and process analysis.

  • Proficient in preparing reports and delivering meaningful insights that support business performance and decision-making.

  • A collaborative communicator who builds positive relationships and works effectively across teams to deliver quality outcomes.

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across Southeast Queensland. Every day, our teams work to support thriving communities and a sustainable future.

  • Generous Salary Packaging options, including novated leases

  • Corporate discounts across Health insurance, technology and more

  • 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

  • Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

How to Apply

Click ‘Apply’ to submit your application.

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

Our Talent team & Hiring Managers kindly request that no unsolicited CVs are sent for this role.

Apply at Urbanutilities →