Order Analyst

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Primary Purpose of Role:

This lead role requires expertise in all areas of order fulfillment and the ability to handle unique situations for all customers.  This role is responsible for managing customer orders for the largest Allison customer(s) as the direct interface with Allison customers for order fulfillment.  The person in this position needs to have experience with SAP or the ability to understand and work with transactional systems. Good written and verbal communication skills to represent Allison to our customers and work closely with Allison Operations team are critical.  The role requires keen attention to detail, and excellent troubleshooting and problem solving skills.  This lead role also includes tasks related to team training, representing the team with other internal functions, and assisting the Director with projects

Key Responsibilities:

• Review incoming orders for transmissions, process Electronic Data Interchange (EDI) communications lead time inquiries, and future schedules for acceptability. 

• Schedule customer orders in SAP.  Establish customer freight requirements within SAP and customer web portals to meet customer shipping expectations.

• Coordinate build and ship timing and delivery promises with Operations team, communicate critical delivery information to customers.    

• Provide order confirmation to customers and include documentation on the customer account record in the Allison customer relationship management (CRM) system, Allison 360.  Document order related customer correspondence in Allison.

• Review requests to ensure compliance with Export Controls, ITAR and EAR requirements. 

• Identify, follow-up and expedite missed shipments and past due requirements with local Global Supply Chain associates.  Facilitate internal problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability. 

• Interface with Allison sales account managers and customer specification engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed.

• Work with Allison Finance and Global Supply Chain to ensure customer payments are received prior to shipment.

• Regularly and proactively inform customers of order status. 

• Act as first point of inquiry when order fulfilment process and customer communications questions arise. 

• Document and maintain unique customer order processes.

• Train new order analysts and cross train current analysts for back-up purposes

• Organize processes, meetings and communications with internal functions representing Sales Support

• Assist Director with projects as needed

• Provide input and recommendations for continuous process improvements (efficiency, accuracy) for the overall order management processes

• Provide ad hoc customer order information as requested to assist management decisions

Qualifications:

• High School diploma equivalent required.  

• Bachelors degree in Business Management preferred.

• Preferred expertise in data management and transactional systems.

Experience:

• At least 4 years of experience in customer order fulfilment or customer service in a business to business environment

• Experience with Allison Marketing, Sales and Service processes preferred

• Proven professional writing and verbal communications

• Business office experience

• Knowledge of database tools (e.g. SAP, Excel, Power BI) for order and shipping management.

• Knowledge, or ability to learn, customer relationship management tools (e.g. Salesforce)

• High proficiency in Microsoft Office software, particularly Excel, Word, Outlook

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.