PACE Quality Analyst I

Position Summary: Under the supervision of the Quality Supervisor for IDT, assists in all activities related to the SD PACE (Program of All-Inclusive Care for the Elderly) Quality Assurance and Performance Improvement (QAPI) Department. The QAPI Analyst will be responsible for collecting, documenting, tracking, and monitoring/managing data in accordance with CMS (federal) regulations, DHCS (state) regulations, accrediting body regulations and requirements, and San Diego PACE policies and procedures. In close coordination with QAPI and Operational Leadership, assists with the investigation and resolution of incidents, grievances, appeals, and potential quality of care concerns, as assigned in accordance with applicable state and federal regulations, compliance standards, and policies and procedures. The QAPI Analyst will assist in the annual review of the QAPI Work Plan, development, implementation, and monitoring of program-wide and center-specific performance measures, data management, education, and training of program staff around QAPI initiatives, preparation of routine and special reports, and coordination of improvement efforts arising from monitoring and/or audit activities.   Essential Functions of the Job: Collects and tracks real time data and provides feedback and guidance to the Interdisciplinary team (IDT) by participating in IDT meetings to ensure QAPI elements are documented in accordance with applicable state and federal regulations, compliance standards, and policies and procedures. Provides QAPI support to the IDT by guiding the IDT and Center Manager on recognizing and documenting elements of performance that are at risk of being out of compliance (i.e., Care Plans > 180 days). Gathers data from a variety of sources and organizes it into the correct format for analysis and interpretation. Collects, tracks, and monitors/manages all data for Level I reporting in order to enter it quarterly into the Health Plan Management System (HPMS). Analyzes SD PACE QAPI data and makes recommendations for improvement(s) when areas of opportunity are identified. Assists in developing new QAPI projects and then leads those projects using Plan-Do-Study-Act (PDSA) processes. Collaborates with various departments and stakeholders to assist in addressing potential QAPI issues. Analyzes and prepares data for QAPI presentations, as needed. Manages large data sets and organizes them into an interpretable format using the appropriate software tools. Assists in reporting to State and Federal regulators. Assists in putting together electronic files and documents for CMS quarterly calls and for CMS/State audits. Assists in putting together meeting materials, reports, and presentations, as assigned. Demonstrate experience in quality assurance and performance improvement activities. Reviews electronic health records for data collection, for investigation purposes and for medical records documentation quality checks. Assists in drafting and mailing letters related to notice of action (NOA), grievances, and appeals, as assigned. Maintains knowledge of policies and procedures and completes tasks in accordance with applicable regulatory requirements, external laws, and accreditation standards. In collaboration with the IDT Moderator, monitors and tracks grievances, complaints and dissatisfaction from participants to identify trends. Assists leadership in service recovery efforts. Takes responsibility for the development, implementation, & execution of participant care.  Facilitates activities related to new participants, in coordination with the IDT Team, including new participant orientation. Coordinates all IDT Team Meetings including care planning and implementation; preparation for interdisciplinary conferences, daily meetings, and family conferences; and all related follow-ups.  This includes the performance of routine care plan audits and all related follow-up with disciplines’ interventions and evaluations in participants’ care plans. Participates in the continued development of the team to improve the team decision- making process, providing support to the team to troubleshoot, advise, teach, coordinate, and deliver care and service to participants. Serves as liaison between individual program disciplines, and community service providers.  Ensures appropriate hospital and Skilled Nursing Facility (SNF) transitions are coordinated and implemented to uphold the SD PACE standard of care. Drives IDT engagement and ensures team decisions are documented.   Additional Duties and Responsibilities: Must be able to provide written and verbal communication with all staff, caregivers, participants, and the community at large. Must be detail-oriented and organized with excellent customer service skills.Demonstrate integrity, discretion and practice objective problem solving. Attends meetings as required and participates in committees as directed.Maintains and supports a culture of compliance ethics and integrity. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.Attends meetings as required and participates in committees as directed. Performs other duties as assigned.   Job Requirements: Education Required: QAPI Analyst (I): Associate’s degree or higher in a health-related field. 1-3 years of relevant work experience can substitute for education. A combination of education and work experience can be considered to meet the minimum requirements. QAPI Analyst (II): Associate’s degree or higher in a health-related field. 1-3 years of relevant work experience as a PACE QAPI Analyst I and a high school diploma can substitute for education. Education Preferred: Bachelor’s degree in a related field. Experience Required: QAPI Analyst (I): 1-3 years of experience working in quality or compliance in healthcare, preferably in Quality Improvement or Compliance; familiarity with quality improvement processes. Experience as a PACE IDT member will meet the minimum quality and compliance requirements. QAPI Analyst (II): 3 or more years of experience working in quality or compliance in healthcare, preferably in Quality Improvement or compliance; familiarity with quality improvement processes.   Experience Preferred: QAPI Analyst (I): 1-3 years of demonstrated experience in an analytical capacity, which includes the collection, organization, and reporting of data. QAPI Analyst (II): 3 or more years of demonstrated experience in an analytical capacity, which includes the collection, organization, and reporting of data. 1 year of work experience as a PACE QAPI Analyst I can substitute for 3 years of experience. Certifications/Licenses Preferred: CPHQ certification. CHC or CHPC certification. Verbal and Written Skills Required: Excellent written and verbal communication skills with specific ability to maintain accurate records. Must have active listening ability and knowledge of adult learning modes required to train, facilitate, and motivate various staff in quality improvement activities.   Technical Knowledge and Skills Required: Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Visio) to present data in easily understood formats. Advanced computer skills to learn specific applications. Meet a standardized set of competencies for the specific position description established by San Diego PACE and approved by CMS.   Equipment Used:Computers, phones, copy machines, fax machines and other office equipment. Working Conditions and Physical Requirements:General Office Environment; prolonged sitting, occasional standing, and walking.May be required to work evenings and/or weekends.Some travel required for meetings and trainings.Tuberculosis (TB) clearance.Must maintain current First Aid and CPR certification. Universal Requirements: Pre-employment requirements include I-9, physical examination, positive background and reference check results, complete application, new hire orientation, and pre-employment TB clearance.