People Ops Exceptions Sr Analyst

Overview CAREERS TO SMILE ABOUT At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day. At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you. Responsibilities The Opportunity This position will be responsible for executing and supporting payroll exception processes, ensuring timely and accurate compliance with established policies, controls, and SLAs, as well as participating in transition projects. Your Impact Key responsibilities include: Execute off-cycle payments resulting from payroll errors or omissions, ensuring proper validation, documentation, and alignment with policies and criteria defined by the Sector and Strada (payroll provider). Manage overpayment cases, including: Root cause analysis Support in accounting booking Assistance with offset and recovery processes Handling early return-to-work cases in accordance with established guideline Execute operational controls and validations to prevent discrepancies and overpayments, documenting evidence and identified deviations. This includes maintaining updated documentation and trackers to ensure traceability and support for internal and external audits. Analyze and monitor weekly and monthly process KPIs, identifying trends, deviations, and potential operational risks. Provide timely follow-up on critical cases and contingencies, ensuring appropriate escalation and collaboration with key stakeholders for resolution. Participate and collaborate in transition and/or scope expansion projects, providing operational support, analysis, and documentation. Qualifications Who Are We Looking For? 2–3 years of experience in payroll operations, payroll exceptions, or related areas. Understanding of payroll processes, including off-cycle payments, overpayments, and reconciliation practices. Experience working with external payroll vendors (BPO) and global/regional payroll environments is preferred. Solid analytical skills with the ability to perform root cause analysis and identify process improvements. Knowledge of internal controls, compliance, and audit requirements is highly desirable. Advanced Excel skills and experience with payroll/HR systems (e.g., SAP, EC, or similar). Effective communication and stakeholder management skills, with the ability to work across cross-functional and international teams. Proactive mindset with strong organizational skills and ability to manage multiple priorities Fluent in English If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.