Player Management

<p>At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands.</p> <h2>&nbsp;</h2> <h2><strong>The Wow</strong></h2> <p>Our Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!</p> <p>We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry!</p> <p>You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.</p> <h2>&nbsp;</h2> <h2><strong>What's in it for you?</strong></h2> <p>Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as:</p> <ul> <li>Account creation, verification, updates, and closure</li> <li>Account authentication, controls, and security</li> <li>User session management</li> <li>Responsible Gaming&nbsp;</li> </ul> <h2>&nbsp;</h2> <h2><strong>A taster of what you will be involved with:&nbsp;</strong></h2> <ul> <li><strong>Incident &amp; Problem Management</strong>: Investigate system incidents, drive Root Cause Analysis (RCAs), and execute long-term remedial fixes. Proactively reduce the number of incidents caused by system changes.</li> <li><strong>Observability &amp; Metrics</strong>: Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and success metrics for new initiatives. Build and maintain comprehensive dashboards to achieve observability excellence.</li> <li><strong>Performance &amp; Capacity</strong>: Identify and help resolve performance bottlenecks. Optimize infrastructure and code to maintain fast service, and conduct capacity planning to forecast future hardware or cloud resource requirements.</li> <li><strong>Availability &amp; Change Management</strong>: Guarantee the Platform components remain highly reachable and functional for users. Oversee deployments to ensure new code does not disrupt the existing system.</li> </ul> <p>&nbsp;</p> <h2><strong>What we are looking for</strong></h2> <ul> <li>Observability &amp; Monitoring: Deep experience building dashboards and tracking SLAs/SLOs using tools like Prometheus, Grafana, Coralogix, Splunk, or Loki.</li> <li>Programming &amp; Automation: Proficiency in scripting and coding to automate manual tasks (eliminate "toil") and build reliability tools. Strong skills in .NET, Python, Powershell or Bash are highly preferred.</li> <li>Infrastructure as Code (IaC) &amp; Cloud: Experience provisioning and managing infrastructure using Terraform or Ansible, along with a solid understanding of cloud platforms (AWS, GCP, or Azure).</li> <li>Containerization &amp; Orchestration: Hands-on experience scaling and managing distributed systems using Kubernetes (K8s) and Docker.</li> <li>CI/CD &amp; Change Management: Familiarity with deployment pipelines (GitLab CI, GitHub Actions, Team City, Octopus) to ensure safe, automated rollouts that don't cause incidents.</li> <li>Core Competencies: Strong analytical skills for Root Cause Analysis (RCA), a calm approach to incident response, and the ability to lead blameless post-mortems.</li> <li>AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments</li> <li>Cloud Application Load Balancer, preferably with experience on AWS ALB</li> <li>Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS</li> <li>Experience with Microsoft SQL databases, PostgreSQL, and Couchbase is considered an asset.&nbsp;</li> </ul> <h2>&nbsp;</h2> <h2>&nbsp;</h2> <h2>&nbsp;</h2> <p><strong>Why Betsson Group?&nbsp;</strong></p> <p><strong>We get it, everyone is hiring! So what makes us different?</strong></p> <p>&nbsp;</p> <p>Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across 21 offices worldwide - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.</p> <p>Learn more <a href="https://www.betssongroup.com/career/whybetsson/">here</a> about why you should seriously consider becoming our next Betssonite!<br><br>If you are interested to learn more, please apply with your<span style="text-decoration: underline;"><strong> CV in</strong> <strong>English</strong>.<br><br></span></p> <p><strong><em>By submitting your application, you understand that your personal data will be processed as set out in our&nbsp;</em></strong><a href="https://betssongroup.com/privacy-notice/"><strong><em>Privacy Policy</em></strong></a></p>