Product Analyst

**RepairDesk** is an industry leading repair shop management software designed for single-store, multi-store, franchise, and mail-in repair businesses. The software is customizable to various industry verticals such as cell phone, computer, electronic repairs, and more. With 40+ integrations and modules, RepairDesk is available in 30+ languages, trusted by over 3,000 businesses worldwide. ## Tasks **Product Analyst** will play a part in supporting the entire product development lifecycle, from initial requirements gathering to launch and post-release analysis. There will be close coordination with various teams, contribution to data-driven decisions, and helping ensure our products deliver exceptional value to our customers. **Product Development & Documentation** * Document product requirements, use cases, prototypes, and solutions with clarity and precision. * Actively participate in requirements gathering, communicating effectively with internal and external stakeholders, including customers. * Simplify complex business requirements into easily understandable terms for the team. * Document and review Functional Specifications to ensure accuracy and completeness. * Perform impact analysis for both new and existing features. * Manage product-related issues by ensuring they are logged and tracked in JIRA and other relevant tools, including reviewing and logging improvements and monitoring bugs in JIRA Service Management. **Data Analysis & Product Insights** * Assist in setting up and reviewing data points to ensure accurate data collection for product analysis. * Utilize product analytics tools, including Amplitude, to monitor success metrics, track user behavior, and assist in generating reports. * Help create and maintain basic product insights dashboards in Amplitude and other tools as needed. * Support the aggregation of usage data for recent feature releases, experiments, and various usage types, providing insights that inform the Product Roadmap. * Conduct research and competitor analysis to source and generate ideas for the product backlog. * Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth. * Analyze users’ behavior through data and other tools, helping to communicate findings to stakeholders. **Cross-functional Collaboration & Support** * Coordinate closely with the product design team to ensure designs meet all requirements and provide a seamless customer experience. * Participate in the QA cycle, working with the QA team to diagnose and remediate bugs and improvements. * Assist the Customer Support team with inquiries and provide essential product-related knowledge. * Deliver product updates and demos to customer support/success and sales teams. * Collaborate with the Content and Marketing Teams on product updates and assist in aggregating resources for go-to-market communications for new features. * Engage with and respond to customers on social and technology platforms. **Market Research & Insights** * Conduct research and competitor analysis to source and generate ideas for the product backlog. * Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth. * Set up and review data points, utilizing data analysis tools for monitoring success metrics and performing in-depth analysis. **Agile Participation & Communication** * Participate actively in all steps of the Agile Charter. * Clearly communicate the status of tasks on the product roadmap and those currently in development. **Continuous Learning & Contribution** * Assist project and product stakeholders in decision-making by providing timely reporting and analytics. * Keep yourself up-to-date on market trends, new technologies, relevant tools, and comprehensive product knowledge. * Assume other related duties as assigned by the Assistant Product Manager (APM) or Product Manager (PM). ## Requirements * Bachelor’s degree in Business, Data Science, Computer Science, Engineering, or a related field * 6 Months to 1 year of experience in a Product Analyst, Business Analyst, Data Analyst, or similar role * Experience with analytics tools (e.g., GA4, Mixpanel, Amplitude, Looker, Power BI, Tableau, etc.) * Hands-on experience with AI-powered tools and platforms for analysis, automation, and rapid prototyping (e.g., Replit, Lovable, ChatGPT, Copilot, Claude, Notion AI, or similar tools) * Ability to leverage AI tools for workflow automation, data analysis support, documentation, and experimentation * Comfortable working in AI-augmented product environments and adopting emerging AI technologies * Strong understanding of product metrics, experimentation, and the product lifecycle * Strong analytical, critical thinking, and problem-solving skills * Excellent communication and stakeholder management skills **Location: Gulberg III, Lahore** **Monday to Friday (Onsite)** ## Benefits * Health Insurance (IPD)- Self, Spouse & Children * Maternity & Paternity Benefits * Provident Fund * Paid Leaves (Casual, Medical & Annual) * Profit/Stocks Sharing Plan (Tenured Employees)