Wait, What Do You Do?

<div class="content-intro"><h2><strong>About Nava</strong></h2> <div>Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.</div> <div> </div> <div>As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.</div> <div> </div></div><div class="section page-centered" data-qa="job-description"> </div> <div class="section page-centered"> <h2><strong>Position summary </strong></h2> <p><span style="font-size: 12pt;">We're looking for a Business Analyst (w/ previous product owner experience) to serve as the connective tissue between Medicare claims policy, the data and documents that encode it, and the engineering teams that build against it. You'll be the trusted owner of several HIPAA-driven artifacts that define how Medicare Part A and Part B claims are processed, and you'll be accountable for keeping them accurate, validated, and clearly communicated to both internal teams and external CMS stakeholders.</span></p> <p><span style="font-size: 12pt;">This role sits at the intersection of subject matter expertise, data stewardship, and product communication. The right person is equal parts meticulous (you can own a complex spreadsheet and defend every cell) and collaborative (you can translate that detail into something a Product Manager, an engineer, or a CMS stakeholder can act on).</span></p> <h2>What you'll do</h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own HIPAA-compliant source-of-truth artifacts. Serve as the accountable owner for several Excel-based artifacts that govern Medicare claims business rules, edits, code sets, or requirements. Maintain version control, change history, and documentation so these remain authoritative and audit-ready, and handle all content in accordance with HIPAA and CMS data-handling requirements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Apply deep Medicare claims expertise. Act as the subject matter expert on CMS Medicare Part A (institutional, hospice, home health) and Part B (professional, outpatient, DME) claims processing, including how claims are edited, and use that expertise to evaluate the downstream impact of every proposed change.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Validate changes internally. Review and validate proposed updates to the spreadsheets before they go out, confirming they're accurate, internally consistent, and aligned with CMS policy and program requirements. Identify discrepancies, edge cases, and ripple effects early.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Communicate changes externally. Be responsible for sharing validated changes with external stakeholders, including CMS counterparts, in a clear, well-documented, and timely way. Maintain the narrative around what changed, why, and what it affects.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bridge product and engineering. Partner closely with the Product Manager to translate policy and program needs into clear requirements, and work directly with Engineering leadership to ensure those requirements are understood, technically feasible, and implemented faithfully. Surface tradeoffs and risks so decisions get made with the full picture.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Keep everyone aligned. Facilitate the flow of information across functions—reducing ambiguity, documenting decisions, and ensuring that policy, product, and engineering stay in sync as the work evolves.</span></li> </ul> <h2>Required skills</h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated subject matter expertise in CMS Medicare claims processing, with hands-on familiarity with Part A and/or Part B claims</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience as a Business Analyst, Product Owner, or in a closely related role on a federal program or in a regulated healthcare environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong, practical command of Excel for managing complex, structured data formulas, validation, change tracking, and keeping large workbooks organized and trustworthy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A working understanding of HIPAA and the handling of PHI/PII, and a track record of treating sensitive data with appropriate care</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent written and verbal communication skills, with the ability to translate detailed technical or policy content for different audiences—from engineers to senior CMS stakeholders</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong attention to detail paired with the judgment to know which details matter most</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfort working across functions and acting as a reliable point of coordination between product, engineering, and the client</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to obtain and maintain a CMS Public Trust clearance</span></li> </ul> <h2>Desired skills</h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Direct experience working on CMS contracts or with Medicare Administrative Contractors (MACs)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with the Medicare Fee-for-Service (FFS) system</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working within agile delivery teams and writing user stories or acceptance criteria</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Background in requirements management, data governance, or quality assurance in a compliance-driven setting</span></li> </ul> </div><div class="content-pay-transparency"><div class="pay-input"><div class="title">Compensation</div><div class="pay-range"><span>$114,300</span><span class="divider">—</span><span>$127,000 USD</span></div></div></div><div class="content-conclusion"><h2><strong>Other requirements</strong></h2> <div><strong><em>All roles at Nava require the following:</em></strong></div> <div>Legal authorization to work in the United States</div> <div>Ability to meet any other requirements for government contracts for which candidates are hired</div> <div>Work authorization that doesn’t require visa sponsorship, now or in the future</div> <div>May be subject to a government background check or security clearance, depending on the contract</div> <div> </div> <h2><strong>Perks working with Nava</strong></h2> <div><strong>Health coverage</strong> — comprehensive medical, dental, and vision plans to support your overall health needs</div> <div><strong>Insurance coverage</strong> — Nava provides disability, life, and accidental death insurance at no cost</div> <div><strong>Time off </strong>— vacation, holidays (including Juneteenth), and floating holidays to rest and recharge</div> <div><strong>Company holidays</strong> — enjoy 12 paid federal holidays each year on top of your regular PTO</div> <div><strong>Annual bonus</strong> — when Nava meets its goals, eligible employees receive a performance-based annual bonus</div> <div><strong>Parental leave</strong> — paid time off for new parents, plus weekly meals delivered to your home</div> <div><strong>Wellness program</strong> — full platform offering physical, mental, & emotional health resources & support tools</div> <div><strong>Virtual care</strong> — see doctors online with no copay through a virtual visit program (depending on available providers)</div> <div><strong>Sabbatical leave</strong> — earn extended unpaid leave after continuous service for personal growth or rest</div> <div><strong>401(k) match</strong> — Nava matches 4% of your salary to support your retirement savings plan</div> <div><strong>Flexible work</strong> — remote-first environment with flexibility built around your schedule and responsibilities</div> <div><strong>Home office setup</strong> — company laptop & setup assistance provided via Staples for remote work needs</div> <div><strong>Utility support </strong>— monthly reimbursement to help offset eligible home office utility expenses</div> <div><strong>Learning opportunities</strong> — internal training programs and resources to help grow your professional skills</div> <div><strong>Development opportunities</strong> — LinkedIn Learning access & an annual allowance for courses, tuition, & certs </div> <div><strong>Referral bonus</strong> — get rewarded when you refer great people who join the Nava team</div> <div><strong>Commuter benefits</strong> — pre-tax commuter programs to support in-office travel when applicable</div> <div><strong>Supportive culture</strong> — A collaborative and remote-friendly team environment where people genuinely care</div> <div> </div> <h2><strong>Location</strong></h2> <div>We have fully remote options if you reside in one of the following states: </div> <div> </div> <div>Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin</div> <div> </div> <div>*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. </div> <div> </div> <h2><strong>Stay in touch</strong></h2> <div>Sign up for our <a class="postings-link" href="https://navapbc.us10.list-manage.com/subscribe?u=c69eb1fd5475fa5122ef55965&id=a994830182">newsletter</a> to find out about career opportunities, new partnerships, and news from the broader civic tech community.</div> <div> </div> <div>Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.  </div> <div> </div> <div><em>We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. </em></div> <div> </div> <h2><strong>Equal Employment Opportunity</strong></h2> <div>Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.</div></div>

Project Manager (Business Analyst)