Quality Analyst

About Us Agrim in a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. We have scaled up rapidly across India, with 10% of the overall customer universe already on-boarded on the platform. Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion) Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain Backed by 4 Tier-1 Investors Growing 5X Month on Month Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India 350+ Full time employees Key Responsibilities Listen to and evaluate recorded customer service calls to assess quality and adherence to company standards. Identify areas of improvement and provide constructive feedback to customer service representatives. Maintain detailed records of call evaluations, including scores, comments, and recommendations. Generate regular reports on call quality metrics and trends for management review. Collaborate with the training team to develop and implement improvement plans based on evaluation findings. Requirements The candidate must be well versed with the following skills - Microsoft Excel - Intermediate Level Verbal Communication skills Written Communication Skills Analytical Thinking Presentation Skills NOTE : This is 6-days working role from office itself (Mon-Sat) in Sector-66, Gurugram, Haryana.