Quality Improvement Analyst

About the Role

At Liberty Dental Plan, quality is at the heart of everything we do. We are seeking a highly analytical and collaborative Quality Improvement Analyst to support organizational quality management, performance improvement, and regulatory initiatives across multiple markets.

In this role, you will combine healthcare data analytics, quality improvement methodologies, and performance reporting to help drive measurable clinical and non-clinical outcomes. You will partner with cross-functional teams to identify opportunities, analyze performance trends, lead improvement initiatives, and support strategic quality goals that positively impact our members, clients, and communities.

Please note:

This position is ideal for a professional who enjoys both working with data and telling the story behind the data. The successful candidate will be responsible for analyzing information, identifying trends and opportunities for improvement, facilitating quality initiatives, and communicating findings to support organizational decision-making. While technical reporting and data management skills are important, this is not a purely programming or software development role.
 

What You'll Do

• Collaborate with market leaders, internal teams, and external partners to plan, implement, monitor, and evaluate quality improvement initiatives across all markets.
• Lead and support Quality Improvement Projects (QIPs), Performance Improvement Projects (PIPs), and other quality-focused initiatives aligned with organizational priorities.
• Analyze and interpret complex healthcare data to assess performance against quality metrics, benchmarks, and regulatory requirements. 
• Serve as a subject matter expert in identifying quality trends, performance gaps, and opportunities for improvement, translating findings into actionable recommendations.
• Apply continuous quality improvement methodologies such as root cause analysis, outcomes measurement, process improvement, and project management techniques.
• Develop, maintain, and enhance dashboards, scorecards, and reporting tools using platforms such as SQL, Microsoft Access, Power BI, and Excel.
• Monitor and track clinical and non-clinical performance measures, ensuring accurate, timely, and consistent reporting. 
• Prepare and present reports for leadership, committees, and regulatory stakeholders that highlight performance results and improvement activities. 
• Contribute to the development and enhancement of quality infrastructure, including tracking systems, evaluation tools, and performance monitoring resources. 
• Facilitate cross-functional collaboration to help teams achieve quality goals and project milestones. 
• Ensure compliance with information security requirements and safeguard protected health information (PHI).

What You'll Bring

Required Qualifications

• Bachelor's degree in a related field or equivalent combination of education and relevant experience. 
• Minimum of 3 years of experience in quality improvement, performance improvement, healthcare data analytics, quality reporting, performance measurement, or related healthcare quality functions. 
• Experience supporting quality initiatives involving HEDIS, CMS measures, DQA measures, quality reporting, or similar performance programs.

Knowledge, Skills & Abilities

• Strong analytical and critical thinking skills with the ability to interpret and communicate complex data. 
• Experience with data analysis, reporting, and dashboard development using SQL, Microsoft Access, Power BI, and advanced Excel.
• Knowledge of continuous quality improvement principles and methodologies. 
• Strong project management and process improvement capabilities.
• Excellent verbal, written, and presentation skills, with the ability to communicate effectively to diverse audiences.
• Strong problem-solving, collaboration, and relationship-building skills. 
• High attention to detail, accuracy, and organizational effectiveness. 
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint (Visio preferred). 

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll have the opportunity to make a meaningful impact on healthcare quality and member outcomes. You'll work alongside dedicated professionals who are committed to continuous improvement, data-driven decision making, and delivering exceptional service. This role offers the chance to influence organizational performance, partner with leaders across the business, and help drive initiatives that improve quality, compliance, and operational excellence. 

Ready to Make an Impact?

If you're passionate about healthcare quality, data analytics, and driving measurable improvements, we encourage you to apply and join our mission of improving the oral health and well-being of the communities we serve.