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Realtime Analyst

WNS Global Services · Cape Town, NA, South Africa
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Other (Adjacent or hard to classify.)
posted
1d ago
location
Cape Town, NA, South Africa
languages
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> description

Job Description

  • Able to handle real-time monitoring tasks across multiple sites simultaneously
  • Gather, validate, and analyze workforce data using various tools and analytical techniquesIdentify trends, patterns, and correlations related to employee performance, productivity, and staffing requirements
  • Track and monitor key workforce metrics to measure performance against established targets and SLAs
  • Perform real-time analysis to proactively identify risks, gaps, and opportunities for improvement
  • Update, maintain, and publish monthly workforce schedules to ensure optimal staffing and coverage
  • Conduct root cause analysis of workforce-related issues and recommend data-driven solutions
  • Provide actionable insights and reports to management to support decision-making and operational efficiency

Qualifications

  • Matric
  • 2 years WFM experience

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

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