Wait, What Do You Do?

Work Location Type: Hybrid Req Number 332541 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit<a href="http://www.grainger.com"> www.grainger.com.  </a> Compensation The anticipated base pay compensation range for this position is $57,200.00 – $95,300.00. This role is eligible for an incentive target of up to 5 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.</li> </ul> For additional information and details regarding Grainger’s benefits, please click on the link below: <a style="color:#467886;text-decoration:underline" href="https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire">https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire</a> Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position. Position Details The Routing Analyst supports the planning, optimization, and execution of replenishment routes for Grainger's KeepStock inventory management program by partnering with field stakeholders and implementing system generated route plans. This role focuses on building efficient delivery routes, analyzing routing performance, and supporting field operations to ensure service-level commitments are met while controlling transportation and labor costs. This position is Hybrid requiring 2 days per week in the Chicago or Lake Forest, IL Grainger offices however remote candidates may be considered. You Will <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Execute system route plans and document field exceptions.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Support exception management (missed stops, over-capacity routes, emergency replenishments) by capturing the business reason for route exceptions and tracking the impact of these exceptions (example: additional mileage reimbursement, incremental paid drive time).</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Partner with field operations, inventory, to resolve routing issues.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Proactively communicate with field leadership to draw awareness of opportunity areas and decrease variation to help enhance customer service.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Maintain routing data accuracy (locations, service windows, frequencies, travel times) to ensure system generated route plans leverage the most updated information when creating route plans.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Document standard work and routing best practices.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Train new field team members and provide ongoing support for routing tools, resolving functionality issues as they arise.</li> </ul> You Have <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Bachelor's Degree or equivalent experience.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">2+ years of customer service experience, preferably in an operations support role (forecasting, data analysis and field support).</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Experience in analytical and technology skills with understanding of routing logic.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Experience with communication and influencing leadership within an organization.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Experience identifying, escalating, and resolving issues following established escalation protocols and coordinating with leadership to ensure timely and accurate resolution.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Experience with MS Office Suite (e.g., Excel, SharePoint) and other analytical tools (e.g., Snowflake, SQL, Python).</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:verdana, geneva, sans-serif">Experience applying Continuous Improvement (CI) methods and tools to improve and enhance operations.</li> </ul> We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Routing Analyst, Keepstock (LAKE FOREST, IL, US, 60045-5201)