Sales Admin Analyst

Provide customers with an efficient and hassle-free post sale experience, mitigating non-standard / ambiguous practices Develop and keep high standards of relationships and trust with internal suppliers / customers to ensure an effective flow Develop and implement system / procedure enhancements to improve the efficiency and compliance of daily activities, Support the wide range of marketing and sales initiatives / projects, by exposing system / internal corporate limitations and finding systematic solutions or negotiating internal compromises with other areas. Discussion and elaboration of sales contracts following the commercial terms; Input contractual conditions into SAP and produce invoices, credit and debit notes and other shipping documents in a timely manner; Calculate, verify and monitor the commercial adjustments; Monitor and control B/L issuance and LOI usage; Interface, facilitate and organize payment collection and payables by interfacing between sales, finance, shipping and ports; * Arrange signature / courier to any document needs dispatching to other departments or customers; Data input in company ERPs and monitor the sales performance and order to cash processes; Work with trade finance and other finance related areas towards letters of credit, receivables, payables and offsets; Ensure compliance with contract terms with a focus on customer satisfaction and efficient performance; Ensure adherence with the established procedures, internal / legal guidelines, IFRS and Sarbanes-Oxley (SARBOX), aiming to comply with company rules, local legislation and internal / external audits; Promote and implement strategic interfaces the commercial area, including sales offices, operational and administrative areas; Identify improvement opportunities, establishing intra or inter departmental solutions and procedures; Support and analyze KPIs, databases and key controls aiming the treatment of deviations and continuous improvement plans. Bachelor's degree (Commercial or Technical) Fluent English; Portuguese Desirable; More than one year's experience in commodity business or international trade or handling customers or shipping; Ability to handle high pressure peak demands; Good communication and collaboration skills in big and diverse team, as well as to work with multi-disciplinary teams; Well organized with good planning skills, ability to keep track of multiple subjects at same time; Problem solving & analytical thinking, skilled at solving ambiguous problems; Skilled at designing and following procedures and standards; Desired IT related knowledge (VBA) and usage of AI (deepseek, gemini, copilot )