Sales Operations Analyst

Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Sales Operations Analyst will act as a liaison working with the ISC2 Sales, Marketing, PMO, Legal, Finance and Professional Development teams to help process sales deliverables for the B2B, Direct Sales, Partnerships and Sponsorship Sales Team covering the NAR and LATAM regions. This person must achieve an in-depth knowledge of ISC2 certification and training programs in order to effectively support the sales team and processes. 

**This position is not available to residents of California**.

Responsibilities

Incumbent will be one of a team of subject-matter expert for multiple processes for NAR/LATAM and the SMB, B2B, OTP, IAP, Government and Sponsorship channels, including: 

• Reporting and Analysis of Data Quality and Reconciliation, Leads, Account Profiles, Pipeline, Sales Cycle, GTM metrics, eCommerce, and other reporting objects.
• Reporting and cleanup of data in the Salesforce system: identifying incomplete data, duplicates, etc.
• Supporting 3rd Party System for sales with regards to Zoominfo, GovWin, LinkedIn Sales Navigator, and other systems as they arise. 
• Assisting in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate.  
• Supporting sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education).
• Performing project management of tenders and bidding processes within the specified region. 
• Communicating with students for class transfers, cancellations and follow up with related administrative duties to close the loop on these items  
• Supporting with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries.  
• Owning responsibility for posting schedules for ISC2 and OTP classes/trainings.  
• Performing miscellaneous duties, as assigned.

Behavioral Competencies

• Professionalism with a high degree of business savvy and strong demonstration of intellect, drive, executive presence and sales acumen. 
• Ability to work with limited oversight or supervisor interaction.  
• Ability to demonstrate a high sense of urgency.  
• Self-starter who provides creative and pragmatic solutions to business issues and problems. 
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.  

Qualifications

• Excellent written and oral/presentation skills.  
• Superior organizational and planning skills.
• Strong interpersonal skills with both internal and external clients/team. 
• Expert Excel user (not limited to VLOOKUPs, PIVOT Tables, Data transformation, etc). 
• Experience working with AI tools or a demonstrated willingness to learn.

Education and Work Experience

• High school diploma or equivalent. Bachelor’s Degree in Marketing, Business Administration or related, preferred.
• Minimum 4 years of sales or marketing operations experience.
• Minimum two (2) years of experience using Salesforce platform, SFDC power user required; must be able to create reports and dashboards. 
• Experience and a background in the cybersecurity/IT training, vendor sponsorships, and certification industry, preferred. 

Physical and Mental Demands

• Work normal business hours and extended hours when necessary.
• Up to 10% travel required.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Total Rewards

The pay range for this position is $68,473 - $75,154 /Yr.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Information regarding our comprehensive benefits package is available here.

This position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.